Senior ServiceNow Business Analyst | End-to-End Workflows

TiTANS België; Belgique; À distance; EUR 70 000 - 110 000; Plein temps

Résumé du poste

TiTANS België is seeking a Senior Business Analyst for Service Now to empower the squad in the Customer Servicing and Efficiency tribe. You combine business analysis with functional analysis and can own Opus/feature ownership in an Agile setting.

You will translate business needs into requirements for Service Now, model processes with Aris/UML, support testing, and assist change management as the solution is adopted across the organisation.

Qualifications

• 6+ years of experience as a Business Analyst with functional analysis knowledge.
• Knowledge of Service Now preferred.
• Strong modeling skills using Aris/UML and ability to create mock-ups.

Responsabilités

• Identify and translate business needs into Service Now requirements.
• Define and document end-to-end processes and data flows.
• Support testing to ensure quality and assist change management.
• Act as bridge between stakeholders and delivery teams to ensure alignment.

Connaissances

Business analysis

Functional analysis

ServiceNow

Agile knowledge

Formation

Master or equivalent by experience

Outils

Aris

UML diagrams

Mock-ups

MS Office

Description du poste

TiTANS België is seeking a Senior Business Analyst for Service Now to empower the squad in the Customer Servicing and Efficiency tribe. You combine business analysis with functional analysis and can own Opus/feature ownership in an Agile setting.

You will translate business needs into requirements for Service Now, model processes with Aris/UML, support testing, and assist change management as the solution is adopted across the organisation.