Service Management Specialist

Montash; Brussel Hoofdstad; Hybride; EUR 83 000 - 124 000; Plein temps

Résumé du poste

Montash in Brussels seeks a Service Level Manager (Third Party Risk Management) for a freelance/B2B/Ltd engagement. Location: Brussels, 2 days/week on-site. Duration: until 31/12/2026 with extensions, Start ASAP.

The role sits in the CIO Office of a major finance organisation, focusing on third party risk, contract governance and day-to-day contract lifecycle follow-up with IT engineers and providers.

Qualifications

• Must-have English plus Dutch or French.
• Comfortable managing multiple priorities and stakeholders across IT Engineers and external providers.
• Strong ownership, accuracy and flexibility.
• Nice-to-have Master's level education or equivalent experience.
• Nice-to-have Up to 5 years' relevant experience in a similar environment.
• Nice-to-have IT-related background, or knowledge of Risk Management and/or DORA.

Responsabilités

• Manage a portfolio of third party and intragroup contracts, and negotiate SLAs
• Plan, coordinate and supervise activities relating to major contracts
• Identify contract requirements and write specifications for existing and new contracts
• Monitor performance and cost against agreed SLAs and KPIs, and check invoices against actuals
• Monitor risks, including business continuity and service disruptions
• Ensure service governance is defined and implemented, and support audits for compliance
• Address and resolve escalations or disputes related to service delivery
• Monitor compliance with internal processes, policies and control standards, flagging deviations

Connaissances

English

Dutch or French

Stakeholder management

Ownership

Accuracy

Flexibility

Formation

Master's degree or equivalent experience

Description du poste

Job Title: Service Level Manager (Third Party Risk Management)

Location: Brussels, 2 days/week on-site

Type: Freelance / B2B / Ltd

Duration: Until 31/12/2026 with guarantee of extensions

Start Date: ASAP

About the Role:

This is an operational Service Level Management role sitting within the central Service Management team of a major finance organisation's CIO Office, which delivers services across several IT domains. The core focus is third party risk management, contract governance, and the day-to‑day follow‑up of the full contract lifecycle, working alongside IT engineers and external providers.

Key Responsibilities:

• Manage a portfolio of third party and intragroup contracts, and negotiate SLAs
• Plan, coordinate and supervise activities relating to major contracts
• Identify contract requirements and write specifications for existing and new contracts
• Monitor performance and cost against agreed SLAs and KPIs, and check invoices against actuals
• Monitor risks, including business continuity and service disruptions
• Ensure service governance is defined and implemented, and support audits for compliance
• Address and resolve escalations or disputes related to service delivery
• Monitor compliance with internal processes, policies and control standards, flagging deviations

Required Skills:

Must-have:

• English, plus Dutch or French
• Comfortable managing multiple priorities and stakeholders across IT Engineers and external providers
• Strong ownership, accuracy and flexibility (client's own framing for the ideal candidate)

Nice-to-have:

• Master's level education or equivalent experience
• Up to 5 years' relevant experience in a similar environment
• IT-related background, or knowledge of Risk Management and/or DORA