Service Designer with Wireframe Skills – Belgium (On-site)

Hive-X; Brussel Hoofdstad; On-site; EUR 50,000 - 70,000; Full time

Job summary

Hive-X in Brussels seeks a Service Designer to enhance user experiences and ensure service quality. Responsibilities include conducting user research, designing service journeys, co-creating solutions with clients, and producing wireframes. The ideal candidate excels in needs analysis, UX/UI design, and Agile project management. Join Hive-X to contribute to service innovations and maintain compliance with best practices in user experience design.

Qualifications

• Expertise in needs analysis and requirements definition.
• Strong ability to interpret complex datasets.
• Experience in Agile project management and UX/UI design.

Responsibilities

• Understand user needs and customer expectations through research.
• Design and model user and service journeys.
• Co-create solutions with clients and users.
• Produce wireframes to bridge user experience strategy and design.
• Ensure consistency and quality of user experience.
• Support development teams with compliance to UX best practices.
• Contribute to ongoing solutions evaluation.

Skills

Needs analysis and requirements definition

Ability to interpret complex datasets and extract relevant insights

IT collaboration and development methods

Agile project management

UX / UI & interface design

Strategic facilitation workshop

Job description

Service Designer with wireframe skills to bridge the gap between the overall user experience strategy (user journey, service blueprint, etc.) and the concrete design of digital interfaces. The mission As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation. You ensure that you offer consistent, intuitive experiences aligned with strategic objectives, while guaranteeing overall quality of service. Responsibilities Understand user needs and customer expectations through qualitative and quantitative research. Design and model user and service journeys (personas, journeys, service blueprints, etc.). Co-create solutions with clients, project teams and users (wireframes, prototypes, user tests). Produce the first wireframes to bridge the global user experience strategy (user journey, service blueprint, etc.) and the concrete design of digital interfaces. Guarantee the consistency and quality of the user experience across all contact points. Support development teams and ensure compliance with UX and accessibility best practices. Contribute to continuous evaluation solutions via tests, indicators and analyses. Apply current information security rules.

Required Skills

Needs analysis and requirements definition, Ability to interpret complex datasets and extract relevant insights, IT collaboration and development methods, project management: Agile, UX / UI & interface design, Strategic facilitation workshop