Service Designer with wireframe skills – Belgium (Hybrid)

Hive-X; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Hive-X is seeking a skilled Service Designer based in Belgium, Brussel Hoofdstad. The role involves designing and orchestrating end-to-end user and service experiences, ensuring alignment with strategic objectives and maintaining high service quality.

Ideal candidates will demonstrate expertise in user research, service journey modeling, and collaboration with clients and project teams to create user-friendly wireframes. This position offers a chance to impact digital interfaces significantly.

Qualifications

• Experience in designing end-to-end service and product experiences.
• Ability to conduct qualitative and quantitative user research.
• Proficient in designing user and service journeys.

Responsabilités

• Understand user needs and expectations through research.
• Design and model user and service journeys.
• Support development teams and ensure compliance with UX practices.

Description du poste

Service Designer with wireframe skills to bridge the gap between the overall user experience strategy (user journey, service blueprint, etc.) and the concrete design of digital interfaces. The mission As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation. You ensure that you offer consistent, intuitive experiences aligned with strategic objectives, while guaranteeing overall quality of service. Responsibilities Understand user needs and customer expectations through qualitative and quantitative research. Design and model user and service journeys (personas, journeys, service blueprints, etc.). Co-create solutions with clients, project teams and users (wireframes, prototypes, user tests). Create the first wireframes to bridge the gap between the overall user experience strategy (user journey, service blueprint, etc.) and the concrete design of the digital interfaces. Guarantee the consistency and quality of the user experience across all touchpoints. Support development teams and ensure compliance with UX and accessibility best practices. Contribute to the continuous evaluation of solutions via tests, indicators and analyses. Apply current information security rules.

Required Skills