Service Delivery Manager - Near Site - Brussels

SEIDOR; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

SEIDOR in Brussels is seeking a Service Delivery Manager to lead end-to-end service delivery in a hybrid work setup. You will coordinate projects from inception to completion, align with business objectives and manage stakeholder communication.

We value extensive experience in project governance, risk management, and delivering high-quality outcomes across cross-functional teams. A strong background in PRINCE2/PMBOK and Agile frameworks is essential.

Qualifications

• Master's or Bachelor's degree with seniority requirements.
• Experience with PRINCE2/PMBOK and Agile frameworks (Scrum/Lean Agile).
• Proven ability to develop and maintain detailed project plans (scope, risks, milestones).
• 5+ years using JIRA and MS Project for project management.

Responsibilities

• Overall service coordination, delivery management, operational oversight, customer communication and service performance.
• Plan and manage projects from initiation to completion, ensuring delivery within scope, budget, schedule, quality, and resource constraints.
• Define project objectives and business outcomes with the Business Manager, sponsors, and key stakeholders.
• Develop and maintain comprehensive project plans, covering scope, schedule, budget, resources, quality, risks, dependencies, and milestones.
• Lead and coordinate project teams, assigning responsibilities, monitoring performance, reviewing deliverables, and ensuring effective collaboration.
• Monitor project progress and performance, tracking costs, timelines, resources, risks, issues, and deliverables against approved plans and tolerances.
• Manage risks, issues, dependencies, and changes, implementing corrective actions and obtaining the required approval for changes to scope, schedule, or budget.
• Coordinate project governance, including progress meetings, working groups, reporting, quality reviews, and decision-making processes.
• Manage stakeholders and communication, using structured stakeholder mapping, communication plans, and regular status reporting aligned with the project governance framework.
• Ensure quality and compliance by maintaining project and quality plans and verifying that deliverables meet agreed requirements and standards.
• Provide effective project leadership, motivating team members, fostering collaboration, and supporting the development of skills and expertise.
• Report project status to stakeholders and management, providing accurate and timely information on progress, costs, resources, and expected outcomes.

Skills

PRINCE2

PMBOK

Agile Scrum

Lean Agile

Education

Master's degree

Bachelor's degree

Tools

JIRA

Microsoft Project

Confluence

SharePoint

Job description

SEIDOR helps organisations transform and remain competitive through technology and innovation, always putting people first. With more than 8,000 professionals across 45 countries, we are a diverse and inclusive global team committed to talent, equal opportunities, and sustainable growth.

Will you join us in humanizing technology?

We are looking for a Service Delivery Manager to join our team in Brussels, working hybrid.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

• Overall service coordination, delivery management, operational oversight, customer communication and service performance.
• Plan and manage projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, quality, and resource constraints.
• Define project objectives and business outcomes in close collaboration with the
  Business Manager, project sponsors, and key stakeholders.
• Develop and maintain comprehensive project plans, covering scope, schedule, budget, resources, quality, risks, dependencies, and milestones.
• Lead and coordinate project teams, assigning responsibilities, monitoring performance, reviewing deliverables, and ensuring effective collaboration.
• Monitor project progress and performance, tracking costs, timelines, resources, risks, issues, and deliverables against approved plans and tolerances.
• Manage risks, issues, dependencies, and changes, implementing corrective actions and obtaining the required approval for changes to scope, schedule, or budget.
• Coordinate project governance, including progress meetings, working groups,
  reporting, quality reviews, and decision-making processes.
• Manage stakeholders and communication, using structured stakeholder mapping,
  communication plans, and regular status reporting aligned with the project governance framework.
• Ensure quality and compliance by maintaining project and quality plans and verifying that deliverables meet agreed requirements and standards.
• Provide effective project leadership, motivating team members, fostering collaboration, and supporting the development of skills and expertise.
• Report project status to stakeholders and management, providing accurate and timely information on progress, risks, costs, resources, and expected outcomes.

Requirements

WHAT DO WE EXPECT FROM YOU?

• If holding a Master's degree: min 10 years of experience.
• If holding Bachelor's degree: min 12 years of experience
• using recognised project management methodologies, such as PRINCE2, PMBOK,
  and Agile frameworks, including Scrum Management, Lean Agile, or equivalent.
• developing and maintaining project plans, including resources, risks, dependencies,
  milestones and quality.
• 5 years of experience working with project management software such as JIRA and Microsoft Project.
• 5 years of experience using collaboration platforms such as Confluence and
  SharePoint or equivalent.
• 10 years of experience in identifying issues, analysing causes, and proposing solutions.
• 10 years of experience in producing structured technical documentation, reports,
  specifications and presentations.

Certificates and/or standards:

One of the following or an equivalent certification:

• PM2
• Project Management Professional (PMP)
• PRINCE2

Nice to have:

• 3 years of experience using case management systems or similar, i.e. systems managing documents and / or files with workflow, business rules, database management and backoffice functionality for querying, analysis or reporting.
• 1 year of experience of EU rules on data protection.
• 1 year of experience with Artificial Intelligence concepts.