Service Coordinator / Functional Designer

ITS Group Benelux; Brussel Hoofdstad; Hybride; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Dental insurance

Company car with fuel card

Public transport reimbursement

Training plan

Mobility package

Résumé du poste

ITS Group Benelux is looking for a Service Coordinator / Functional Designer to bridge Business and IT in medium to large projects in Belgium. You will gather and validate requirements, coordinate analyses and development, define priorities, and ensure robust end-to-end solution designs while supporting transition to run activities.

You will work on data-oriented processes including data flows, storage, reporting, and UI considerations, with frequent collaboration across stakeholders in an Agile

Qualifications

• Gather, document and challenge user requirements.
• Design IT solutions for medium-scale projects.
• Coordinate project activities and stakeholders.
• Monitor project progress and communicate updates to all concerned parties.
• Document new and adapted business processes and functionalities.

Responsabilités

• Coordinate medium to large-scale IT projects involving multiple stakeholders.
• Collect, analyze and validate business and user requirements.
• Define priorities and objectives with business representatives.
• Coordinate functional analysis and development activities.
• Ensure quality and consistency of functional and technical designs.
• Organize project execution from analysis to implementation.
• Support transition to run operations and acceptance testing.

Connaissances

Functional analysis

Business analysis

Project coordination

Planning & prioritization

Test coordination

Office suite

Data-oriented processes

Team collaboration

Communication

English proficiency

Outils

Microsoft Office

Description du poste

Service Coordinator / Functional Designer

Great assignments await you with our key account clients in rich and varied environments

The IT People, Brand & Corporate Services domain is looking for a Service Coordinator / Functional Designer capable of bridging Business and IT within medium to large-scale projects. The role focuses on gathering and challenging business requirements, coordinating functional analyses and developments, defining priorities, ensuring robust end-to-end solution design, and supporting the transition to run activities. The consultant will work on data-oriented processes covering data flows, storage, traceability, reporting, and user interfaces, while ensuring effective communication across stakeholders and maintaining high quality standards in a dynamic Agile environment.

Your missions:

• Coordinate medium to large-scale IT projects involving multiple stakeholders.
• Collect, analyze and validate business and user requirements.
• Define priorities and objectives in collaboration with business representatives and project teams.
• Coordinate functional analysis and development activities.
• Ensure the quality and consistency of functional and technical solution designs.
• Organize and coordinate project execution from analysis to implementation.
• Contribute to the setup and transition to run operations.
• Support acceptance testing activities and ensure proper follow-up.
• Report project progress regularly to management.
• Promote collaboration, communication, and positive team spirit between Business and IT.

Your activities:

• Gather, document and challenge user requirements.
• Perform business and functional analysis.
• Design IT solutions for medium-scale projects.
• Coordinate project activities and stakeholders.
• Monitor project progress and communicate updates to all concerned parties.
• Analyze and improve business processes and applications.
• Define and document functional requirements for IT developments.
• Produce and maintain project documentation.
• Describe test scenarios and coordinate test execution with testers and test coordinators.
• Document new and adapted business processes and functionalities.
• Support acceptance testing and validation phases.
• Ensure alignment with Agile project methodologies.
• Assist in prioritization, planning and objective setting.
• Ensure achievement of project goals within agreed constraints.
• Contribute to communication, collaboration and knowledge sharing within the team.

You have the following skills:

Functional & Business Analysis

• User requirements gathering and analysis
• Business analysis
• Functional analysis
• Process modeling and documentation
• Business process improvement
• Application improvement
• Understanding of software development life cycles

Project & Coordination

• Project coordination
• Project leadership
• Planning and prioritization
• Progress reporting
• Acceptance testing follow-up
• End-to-end project vision

Technical

• Test coordination
• Microsoft Office (Word, Excel)
• Data-oriented processes
• Data input/output management
• Data storage
• Reporting
• User interface considerations

Soft Skills

• Team player
• Structured and proactive mindset
• Excellent interpersonal skills
• Strong conceptual and analytical thinking
• Strong collaboration with Business and IT stakeholders

Languages

• English: good professional level
• French or Dutch: fluent

Nice to Have

• Insurance processes knowledge
• Business architecture knowledge
• You have at least 5 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious
• Let’s have a chat !

Advantages

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)
• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring!
• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
• Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.
• Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

Expérience> 5 ans

Fonction managériale :Non

Mobilité :Non

Mode de poste :Hybride (site/télétravail)

Salaire :Salary conform your experience & skills

Réf.VO0636

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.