Business Analyst

ITS Group Benelux; Brussel; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Dental insurance

20 days statutory paid vacations

Company-wide training & development

Résumé du poste

ITS Group Benelux in Brussels seeks a Senior Business Analyst to drive business analysis for a major justice-sector digitization program. You will map As-Is/To-Be processes, write user stories, coordinate IT suppliers, and support UAT in a multi-stakeholder public administration environment.

You will analyze data exchanges across police, mobility, prosecutors, courts, and other bodies, ensuring alignment and smooth change management. Fluency in French or Dutch and strong English are required.

Qualifications

• Minimum 5 years of experience as a Senior Business Analyst.
• Bachelor's degree in a relevant field.
• Strong knowledge of business analysis and functional analysis.
• Experience with process modelling and BPMN.
• Experience writing user stories and acceptance criteria.
• Strong stakeholder management and communication skills.
• Experience working on IT projects.
• Experience coordinating and following up suppliers.
• Strong documentation and reporting skills.
• Knowledge of Agile and/or Prince2 project delivery methods.
• Good understanding of English.
• Fluent in French or Dutch, with good understanding of the other national language.

Responsabilités

• Lead and coordinate business analysis activities for the Central Recidivism Database for Traffic Offences project.
• Translate business and policy objectives into functional solutions.
• Analyze and optimize inter-organizational processes and data exchanges.
• Support and monitor IT developments and supplier activities.
• Ensure alignment between all stakeholders involved in the judicial and administrative ecosystem.
• Contribute to the definition and implementation of standardized working methods.
• Support end users through documentation, training, and knowledge transfer initiatives.

Connaissances

Senior Business Analyst

Stakeholder management

User stories & acceptance criteria

Process modelling (BPMN)

IT project coordination

Documentation & reporting

English proficiency

French or Dutch language

Formation

Bachelor's degree in a relevant field

Outils

Confluence

Jira

Description du poste

• IT suppliers
• Project documentation

About Us :

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.

Find out more: www.itsgroup.com

About the Job :

Great assignments await you with our key account clients in rich and varied environments

The assignment concerns a senior Business Analyst role within a large justice-sector digitalization program aimed at improving the execution of financial penalties, reducing administrative workload across the criminal justice chain, optimizing data exchanges between public institutions, and enhancing services provided to citizens.

The selected consultant will support the implementation of the Central Recidivism Database for Traffic Offences project. The role combines business analysis, process optimization, stakeholder coordination, IT project support, data flow analysis, and change management within a multi-stakeholder public-sector environment.

Your missions:

• Lead and coordinate business analysis activities for the Central Recidivism Database for Traffic Offences project.
• Translate business and policy objectives into functional solutions.
• Analyze and optimize inter-organizational processes and data exchanges.
• Support and monitor IT developments and supplier activities.
• Ensure alignment between all stakeholders involved in the judicial and administrative ecosystem.
• Contribute to the definition and implementation of standardized working methods.
• Support end users through documentation, training, and knowledge transfer initiatives.

Business Analysis & Process Optimization

• Perform business analysis activities, including As-Is and To-Be process mapping.
• Identify opportunities to improve data quality and process efficiency.
• Analyze and optimize data exchanges between police services, mobility administrations, public prosecutors, courts, and other stakeholders.

Project Support & IT Coordination

• Write detailed user stories and define acceptance criteria.
• Follow up IT suppliers during functional analysis activities.
• Support and coordinate User Acceptance Testing (UAT).
• Escalate risks, issues, dependencies, and blockers to the Project Manager.
• Ensure proper documentation and maintenance of collaboration tools.

Stakeholder Management & Governance

• Support the Public Prosecutor's Office in establishing a unified approach to recidivism management for traffic offences.
• Facilitate workshops, working groups, and meetings with multiple stakeholders.
• Coordinate the business analysis stream related to the central recidivism database initiative.

User Support & Knowledge Sharing

• Produce clear user manuals and operational documentation.
• Design and support training sessions for new or modified functionalities.
• Assist users during change adoption and implementation activities.

You have the following skills:

Mandatory

• Minimum 5 years of experience as a Senior Business Analyst.
• Bachelor's degree in a relevant field.
• Strong knowledge of business analysis and functional analysis.
• Experience with process modelling and BPMN.
• Experience writing user stories and acceptance criteria.
• Strong stakeholder management and communication skills.
• Experience working on IT projects.
• Experience coordinating and following up suppliers.
• Strong documentation and reporting skills.
• Knowledge of project delivery methodologies such as Agile and/or Prince2.
• Good understanding of English.
• Fluent in French or Dutch, with good understanding of the other national language.

Nice to Have

• Experience managing projects involving multiple data flows from different organizations.
• Experience in public-sector projects.
• Experience in complex business analysis within governmental environments.
• Affinity with justice, legal, traffic offence, or public administration domains.
• Experience with data exchange and interoperability initiatives across organizations.
• Knowledge of Confluence and Jira.

Environment & Stakeholders

• Police services
• Public Prosecutor's Office
• Courts and Tribunals
• Mobility Administration
• Finance Administration
• IT suppliers
• Project Management teams
• End users and operational teams

Main Deliverables

• As-Is and To-Be process flows
• Business analysis documentation
• Functional requirements
• User stories and acceptance criteria
• UAT support and reporting
• Stakeholder workshop outputs
• Project documentation
• User manuals
• Training materials
• Risk and issue reporting
• Process and data flow optimization recommendations

Fourchette de salaire :

Salary Conform Your Experience & Skills

About You :

• You have at least 5 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious
• Let’s have a chat !

About the Process :

• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
• Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.
• Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

Advantages :

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)

Extra advantages:

• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring!