Senior Technical Writer – ITIL v4 | Hybrid Brussels

La Fosse; Brussel Hoofdstad; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

La Fosse in Brussels is seeking an experienced Technical Writer to create, improve and maintain clear technical and operational documentation in a technology environment. You will work closely with IT and business stakeholders, translating complex information into structured, user-friendly content.

The role requires strong ITIL v4 knowledge and the ability to document IT services and processes. A hybrid work arrangement in Brussels with cross-team collaboration is expected.

Qualifications

• Experience as a Technical Writer in an IT or tech environment.
• Strong knowledge of ITIL v4 and IT service management concepts.
• Ability to document complex technical processes clearly.
• Experience documenting ITSM processes (incident, problem, change, service management).

Responsibilities

• Create and maintain high-quality technical and operational documentation.
• Document IT services, processes, procedures and workflows.
• Develop documentation aligned with ITIL v4 practices.
• Collaborate with IT operations, service managers and stakeholders to gather information.
• Translate complex technical concepts for technical and non-technical audiences.
• Review and improve existing documentation; ensure version control.

Skills

Technical writing

ITIL v4

Documentation

Stakeholder management

Attention to detail

Tools

ServiceNow

Jira

Confluence

Job description

La Fosse in Brussels is seeking an experienced Technical Writer to create, improve and maintain clear technical and operational documentation in a technology environment. You will work closely with IT and business stakeholders, translating complex information into structured, user-friendly content.

The role requires strong ITIL v4 knowledge and the ability to document IT services and processes. A hybrid work arrangement in Brussels with cross-team collaboration is expected.