Senior Technical Account Engineer – Enterprise SaaS (Hybrid)

Collibra; Brussel; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Collibra is seeking a Technical Account Engineer in Brussels to be the organization’s highest-touch technical presence within a named customer account. You will own the support experience end-to-end, bridging Collibra’s product and engineering teams with the customer’s stakeholders.

This hybrid role requires working from the Brussels office at least two days per week and delivering proactive risk management, knowledge sessions, and quarterly account briefings to drive long‑term value.

Qualifications

• 5+ years of experience in a technical support, technical account management, customer engineering, or solutions engineering role within an enterprise SaaS environment.
• Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL.
• Experience with root cause analysis, systematic debugging, and integration architecture.
• Broad knowledge of data governance, data catalog, data quality, or data management platforms.
• A track record of managing complex technical relationships with enterprise customers across multiple stakeholders and teams.
• Demonstrated proficiency in leveraging AI tools to solve real-world business challenges, drive outcomes, or streamline workflows.

Responsabilités

• Serving as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership.
• Acting as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams where required and prioritizing based on business impact.
• Proactively identifying risks through ticket trend analysis, environment health monitoring, and release gap assessments flagging structural concerns before they become incidents.
• Advising customers on upgrade paths, release readiness, and optimal timing to ensure environment stability.
• Delivering Knowledge Share Sessions tailored to each customer's environment and active use cases, with a minimum of two sessions per account per year.
• Conducting bi-annual Support Reviews and preparing quarterly account briefings for Account Executives ahead of QBRs.
• Guiding customers on Mutual Success Plan milestones, adoption blockers, and best practices to drive long‑term value realization.
• Surfacing expansion signals, upsell opportunities, and churn risk indicators to the Account Executive and Customer Engineering teams.
• Collaborating with Engineering and Product on trends, bugs, and feature prioritization for named accounts, and contributing to internal knowledge base and playbook improvements.

Connaissances

Java

REST API

SSO

LDAP

Kubernetes

VM environments

SQL

SSL

Formation

Bachelor's degree

Description du poste

Collibra is seeking a Technical Account Engineer in Brussels to be the organization’s highest-touch technical presence within a named customer account. You will own the support experience end-to-end, bridging Collibra’s product and engineering teams with the customer’s stakeholders.

This hybrid role requires working from the Brussels office at least two days per week and delivering proactive risk management, knowledge sessions, and quarterly account briefings to drive long‑term value.