Senior Technical Account Engineer — Hybrid, Brussels

Husprey (acq. by Collibra); Brussel; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Collibra is hiring a Technical Account Engineer in Brussels for a hybrid role. You will serve as the customer’s dedicated technical expert, owning the support experience end-to-end and bridging Collibra’s product and engineering teams with customer stakeholders.

You bring 5+ years in enterprise SaaS, deep hands-on skills in Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL and SSL, plus a track record of managing complex technical relationships and leveraging AI tools to impact

Qualifications

• 5+ years of experience in a technical support, technical account management, customer engineering, or solutions engineering role within an enterprise SaaS environment.
• Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL.
• Experience with root cause analysis, systematic debugging, and integration architecture.
• Broad knowledge of data governance, data catalog, data quality, or data management platforms.
• A track record of managing complex technical relationships with enterprise customers across multiple stakeholders and teams.
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.

Responsabilités

• Serving as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership.
• Acting as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams where required and prioritizing based on business impact.
• Proactively identifying risks through ticket trend analysis, environment health monitoring, and release gap assessments flagging structural concerns before they become incidents.
• Advising customers on upgrade paths, release readiness, and optimal timing to ensure environment stability.
• Delivering Knowledge Share Sessions tailored to each customer's environment and active use cases, with a minimum of two sessions per account per year.
• Conducting bi-annual Support Reviews and preparing quarterly account briefings for Account Executives ahead of QBRs.
• Guiding customers on Mutual Success Plan milestones, adoption blockers, and best practices to drive long-term value realization.
• Surfacing expansion signals, upsell opportunities, and churn risk indicators to the Account Executive and Customer Engineering teams.
• Collaborating with Engineering and Product on trends, bugs, and feature prioritization for named accounts, and contributing to internal knowledge base and playbook improvements.

Connaissances

Java

REST API

SSO

LDAP

Kubernetes

VM environments

SQL

SSL

AI tools usage

Formation

Bachelor's degree or equivalent

Description du poste

Collibra is hiring a Technical Account Engineer in Brussels for a hybrid role. You will serve as the customer’s dedicated technical expert, owning the support experience end-to-end and bridging Collibra’s product and engineering teams with customer stakeholders.

You bring 5+ years in enterprise SaaS, deep hands-on skills in Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL and SSL, plus a track record of managing complex technical relationships and leveraging AI tools to impact