Senior ServiceNow Business Process Consultant

Sloka IT Solutions; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Sloka IT Solutions in Belgium is looking for a Senior ServiceNow Business Process Consultant to partner with business stakeholders, understand their operational challenges, and design improvements that boost efficiency and effectiveness.

The ideal candidate combines deep consulting experience with ServiceNow expertise, translating business needs into practical solutions and leading cross-functional teams to successful delivery.

Qualifications

• 10+ years of experience in business process consulting.
• Proven ServiceNow expertise and delivery experience.
• Strong ability to gather requirements and translate into solutions.
• Excellent stakeholder management and presentation skills.
• Ability to develop strategic delivery plans.

Responsibilities

• Engage with clients to understand business needs, challenges, and improvement opportunities.
• Analyze existing business processes and identify opportunities for optimization.
• Define improvement strategies and develop implementation plans.
• Recommend process-related solutions aligned with business objectives.
• Prepare and present proposals, recommendations, and solution approaches to stakeholders.
• Collaborate with business and technical teams to support solution delivery.
• Evaluate opportunities to improve operational efficiency through process changes.

Skills

ServiceNow expertise

Business process analysis

Requirements gathering

Stakeholder management

Presentation skills

Delivery planning

Tools

ServiceNow

Job description

Job Title: Senior ServiceNow Business Process Consultant

Duration - Minimum of a year with possible extension

Workplace type - Hybrid

Experience: 10+ Years

Role overview:

We are looking for an experienced Senior ServiceNow Business Process Consultant to work closely with business stakeholders, understand their operational challenges, and recommend process improvements that enhance efficiency and effectiveness.

The ideal candidate will combine strong business consulting experience with ServiceNow knowledge and the ability to translate business needs into practical solutions.

Key Responsibilities:

• Engage with clients to understand business needs, challenges, and improvement opportunities.
• Analyze existing business processes and identify opportunities for optimization.
• Define improvement strategies and develop implementation plans.
• Recommend process-related solutions aligned with business objectives.
• Prepare and present proposals, recommendations, and solution approaches to stakeholders.
• Collaborate with business and technical teams to support solution delivery.
• Evaluate opportunities to improve operational efficiency through process changes.

Required Skills:

• 10+ years of relevant business process consulting experience.
• ServiceNow expertise.
• Strong business process analysis and improvement capabilities.
• Experience gathering requirements and defining business solutions.
• Excellent stakeholder management, consulting, and presentation skills.
• Ability to develop strategies and actionable delivery plans.