Senior ServiceNow Architect - ITSM Platform Strategy

Fujitsu Careers; Diegem; Sur place; EUR 90 000 - 140 000; Plein temps

Résumé du poste

Fujitsu is seeking a ServiceNow Architect to own end-to-end Now Platform architecture for complex customer projects with a strong ITSM focus, ensuring alignment of processes, data and integrations. You will promote standardisation, drive scalable, future-proof solutions, and advise customers on platform decisions.

Collaborating with delivery teams across onshore and nearshore, you will lead architectural governance, define guardrails, and translate strategic visions into actionable steps while

Qualifications

• At least seven years of ServiceNow experience, including lead or architect roles.
• Strong knowledge of platform architecture, integration patterns, data architecture and governance.
• Experience with out-of-the-box implementations and reducing unnecessary customization.
• Experience creating a roadmap or architectural vision and translating it into actionable steps for teams and stakeholders.
• Strong stakeholder management and influencing skills, with the ability to challenge assumptions constructively.
• Experience working in distributed delivery models and collaborating with nearshore teams.

Responsabilités

• Design and oversee the solution architecture for ServiceNow implementations and enhancement programmes, with a strong focus on ITSM.
• Advise customers on platform decisions, best practices, standardisation and limiting unnecessary customisation.
• Define and embed architecture principles and guardrails for integrations, data, security, performance and lifecycle management.
• Define and embed development and quality standards, guardrails and reusable patterns for delivery teams.
• Collaborate closely with onshore and nearshore delivery teams to ensure quality, consistency and reusability.
• Support presales activities by providing solution input, challenging scope and risks where required, and substantiating high-level effort estimates.
• Provide architectural direction and governance for integrations and more complex platform challenges, including support with root cause analysis where architectural expertise is required.
• Maintain a healthy balance between business value, technical feasibility and long-term maintainability.

Connaissances

ServiceNow expertise

Platform architecture

Data governance

Integration patterns

Stakeholder management

Distributed delivery

ITSM knowledge

Outils

ServiceNow platform

Now Platform

Description du poste

Fujitsu is seeking a ServiceNow Architect to own end-to-end Now Platform architecture for complex customer projects with a strong ITSM focus, ensuring alignment of processes, data and integrations. You will promote standardisation, drive scalable, future-proof solutions, and advise customers on platform decisions.

Collaborating with delivery teams across onshore and nearshore, you will lead architectural governance, define guardrails, and translate strategic visions into actionable steps while