Senior Service Manager – Cybersecurity & Governance

Pauwels Consulting; Anderlecht; On-site; EUR 90,000 - 130,000; Full time

Job summary

Pauwels Consulting seeks a high-impact security governance professional to join the CISO office and drive operational excellence across risk, service management, and business continuity initiatives.

You will transform complex security data into concise executive insights and KPI dashboards for senior leadership, while managing cross-functional stakeholders in a matrix organization. Fluency in English, French or Dutch is expected, with a strong governance background.

Qualifications

• Master's degree in CS / Information Management / Engineering / Business Administration.
• Five+ years owning and reporting operational KPIs to executive leadership.
• Eight+ years in service management and security governance within large organizations.

Responsibilities

• Support the delivery of security and resilience initiatives within the CISO office.
• Lead domains including cybersecurity third-party risk management and business continuity/disaster recovery.
• Ensure compliance with ISO/IEC 27001 and NIS2.
• Transform operational data into executive insights, dashboards, and KPI frameworks.
• Manage stakeholder dynamics and support governance boards and steering committees.

Skills

Stakeholder management

KPI reporting

Executive communication

Analytical skills

Matrix influence

Service management

Security governance

Data insights

Education

Master's degree in CS

Master's degree in Information Management

Master's degree in Engineering

Master's degree in Business Administration

Job description

Our client, a large-scale organization, is seeking a high-impact professional to join their security governance office. This role ensures operational excellence and strategic delivery across transversal management areas including service management, third-party risk, and business continuity.

• Support the delivery of key security and resilience initiatives to ensure operational excellence within the CISO office.
• Lead domains including cybersecurity third-party risk management and business continuity and disaster recovery.
• Ensure organizational compliance with standards such as ISO/IEC 27001 and NIS2.
• Transform operational data into concise executive insights, management recommendations, and KPI frameworks.
• Manage complex stakeholder dynamics and facilitate high-level governance boards and steering committees.

• 8+ years of experience in service management and security governance within organizations of over 1,000 employees.
• 5+ years owning and reporting operational or strategic KPIs to executive leadership and C-level stakeholders.
• 5+ years of experience preparing executive communications, briefings, decision papers, and formal escalations.
• 3+ years of regular interaction with senior management, executive committees, or equivalent governance bodies.
• In-depth knowledge of ISO/IEC 27001, NIS2, ITIL, and SLA/OLA frameworks.
• Proven background in Third-party Risk Management and Business Continuity & Disaster Recovery (BCDR).
• Ability to provide portfolio evidence including executive reports, dashboards, and strategic slide decks for non-technical audiences.
• Master’s degree in Computer Science, Information Management, Engineering, or Business Administration.
• You possess strong analytical capabilities, organizational excellence, and the ability to influence in matrix environments.
• You are fluent in English, French, and Dutch, with a native level in either French or Dutch.

Nice to Haves

• Postgraduate qualification in Governance, Risk Management, or Change Management.
• Experience working successfully in intercultural contexts.
• Familiarity with cybersecurity tooling assessments and RFP processes.

• Start date: 01/01/2027
• Duration: Until 31/12/2028
• Work regime: Full-time
• Location: Brussels
• Working model: Onsite (5 days per week)
• Contract: open to both permanent employees and freelancers