Senior Service Account Lead: Stakeholder & Reporting

Wlgroup; Brussel; Sur place; EUR 85 000 - 110 000; Plein temps

Résumé du poste

Wlgroup in Brussels seeks an experienced account manager to lead a multinational defence programme’s service portfolio. You will be the primary interface for service discussions, strategic engagement and escalation, with programme managers handling the operational detail beneath you.

The role requires owning business intake, guiding price proposals, coordinating with sponsors, and ensuring on-time reporting and invoicing.

Qualifications

• MSc or BSc in a related subject with five years of related experience or a demonstrable alternative.

Responsabilités

• Own the business intake and oversee price proposals through development.
• Manage and communicate progress to sponsors through the life of the project.
• Attend regular programme and change status review meetings.
• Run highlight reporting, including project closure, and ensure timely distribution of reports.
• Coordinate with the customer to ensure purchase orders arrive when needed.
• Work with finance so invoices align with agreed terms.
• Maintain sponsor and internal stakeholder relationships and resolve issues before escalation.
• Answer sponsor/customer requests with timely, accurate routing.

Connaissances

Account management

Project management

Stakeholder management

CRM

MS Office

Communication

Formation

MSc/BSc in related field

Outils

MS Project

MS Office

CRM

Planning tools

Description du poste

Wlgroup in Brussels seeks an experienced account manager to lead a multinational defence programme’s service portfolio. You will be the primary interface for service discussions, strategic engagement and escalation, with programme managers handling the operational detail beneath you.

The role requires owning business intake, guiding price proposals, coordinating with sponsors, and ensuring on-time reporting and invoicing.