Senior Service Account Lead – Defence Programs

WLG; Brussel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

WLG in Brussels seeks an experienced account manager to own the service portfolio for a multinational defence organisation. You will be the primary interface for service discussions, strategic engagement and escalation, with project managers handling operations underneath you.

You will own business intake, manage price development, and coordinate with sponsors, finance, and stakeholders to ensure timely proposals, reporting, and invoicing.

Qualifications

• MSc or BSc in a related subject with five years of related experience.
• Real working knowledge of project and service management.
• Project management and in-service support planning in a business or military setting.
• Experience across the development or acquisition, delivery and sustainment of major command and control systems or programmes.
• Preparing and promoting service proposals, and seeing them through.
• Proven customer relationship management.
• Communication that stands up in a briefing room and on paper.
• Confident with Microsoft Office and planning tools.

Responsabilités

• Owning the business intake and watching price proposals through their development
• Managing and communicating progress on every request to the sponsors who paid for it, right through the life of the project
• Sitting in the regular review meetings on programme and change status
• Running the highlight reporting process, including project closure, and making sure the reports actually go out on time
• Coordinating with the customer so purchase orders arrive when they should
• Working with finance so invoices go out against what was agreed
• Holding the relationships — sponsors and internal stakeholders alike — and resolving issues before they become escalations
• Answering sponsor and customer requests, making sure each lands with the right people and gets a timely reply

Connaissances

Project management

Customer relationships

Communication

MS Office

Planning tools

Formation

MSc or BSc in a related subject

Outils

Microsoft Office

Planning tools

Description du poste

WLG in Brussels seeks an experienced account manager to own the service portfolio for a multinational defence organisation. You will be the primary interface for service discussions, strategic engagement and escalation, with project managers handling operations underneath you.

You will own business intake, manage price development, and coordinate with sponsors, finance, and stakeholders to ensure timely proposals, reporting, and invoicing.