Senior Salesforce Business Analyst

valantic BE; Hasselt; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Variable pay

Holiday pay

13th month

Meal vouchers

Company car

Laptop

Insurance coverage

32 holidays

Ski trip

Résumé du poste

valantic seeks an experienced Consultant to join our Salesforce Center of Excellence. You will guide CRM implementations from the functional side, lead discovery and requirements workshops, and refine backlogs while ensuring alignment between business needs and IT solutions.

In this role you collaborate with clients to improve digital processes, sit between business and IT, and stay on top of Salesforce trends. Strong communication in NL and EN is essential.

Qualifications

• Bachelor's or master’s degree in business-related field preferred.
• Minimum 8 years of consulting and business analysis experience.
• Strong analytical and leadership abilities.
• Experience leading discovery and requirements workshops.
• Knowledge of Salesforce platforms and CRM processes.
• Excellent communication in NL and EN.

Responsabilités

• Lead discovery workshops and define CRM roadmaps.
• Lead requirements gathering workshops and conduct fit-gap analysis.
• Act as bridge between business and IT to deliver functional deliverables.
• Guide CRM projects from requirements through testing support.
• Collaborate with team and clients to optimize digital processes.
• Stay updated on Salesforce trends and participate in Salesforce CoE.

Connaissances

Analytical skills

Leadership

Discovery workshops

Requirements gathering

Backlog refinement

Testing support

Communication

CRM knowledge

Formation

Bachelor’s degree in Business, Economics or Marketing

Outils

Salesforce

Sales Cloud

Service Cloud

Marketing Cloud

Agentforce

Health Cloud

Data Cloud

Description du poste

At valantic, our distinct culture is shaped by four core values: Passion, Accountability, Commitment, and Integrity. Our team's passion drives innovation in business, people, and technology, ensuring we approach every project with enthusiasm. Accountability is key to our growth, as we embrace learning from experiences to enhance our expertise. We are committed to helping our clients achieve their business objectives, dedicating ourselves to improving customer experiences. Integrity is fundamental in our interactions, ensuring we treat everyone with respect and honesty. These values not only make valantic a unique place to work but also define our strong partnerships with clients.

What we are searching for

As a Consultant with min. 8 years of experience in consulting and business analysis, you will be part of our Salesforce Center of Excellence. Because of your strong analytical & leadership skills, you are able to guide Salesforce implementation from the functional side. Your job will consist of a combination of tasks such as leading discovery workshops (defining CRM roadmaps), leading requirements gathering workshops, (fit-gap) analysis, backlog refinement and help with testing where needed.

You will work within a team of colleagues and customers to improve the digital processes of the companies we’re working for and will play a vital role between business and IT to clarify the business needs, implement them and support them further during the projects. Teamwork, commitment and good communication are vital for bringing the project to a successful conclusion!

Your job will be challenging; CRM is an ever evolving and very innovative concept. The big CRM platforms like Salesforce innovate at a high pace, which requires all of our people to stay on top of the latest trends and evolutions (Agentforce for example). At valantic you will have the opportunity to jump on that train and keep your skills up to date at all times.

• Leading requirements gathering workshops

• (Fit-gap) analysis and assessment of the customer’s needs

• Being the bridge between business and IT and help create functional deliverables to drive projects to completion

• Leading discovery workshops and help create CRM roadmaps

• Communicating clearlywithyour project team (including your customer)

• Being part of the SalesforceCoEand taking the lead(or becoming the Subject Matter Expert)inanarea of your interests(cloud or industry)

• Learning and staying on top of theSalesforceplatform

• Being presentwithin the Salesforcecommunities to grow your personal knowledge and increase our company’s visibility

• Being open andgivingfeedback fortheimprovementofour internal processes

  Desired Profile

• Bachelor’s degree, university degree or master’s degree (preferred, but not necessary in Business, Economics or Marketing).

• Min. experience of 8 years.

• Team player, can work in a flexible and independent manner, problem-solver

• Has an interest in customer data and processes, which you will use to develop functional implementation plans in a CRM environment

• Strong knowledge in Pharma, Retail or Manufacturing is a plus

• Prior experience with Salesforce clouds such as Sales Cloud, Service Cloud, or Marketing Cloud.

• Knowledge of Agentforce, Health Cloud, and/or Data Cloud is a plus.

• Pro-active and strong communicative skills (NL, EN)

• Driven, motivated, passionate, and committed

• Eager to learn and stay on top of latest Salesforce trends

• Work in a methodical and evidence-based approach

• Willingness to take initiative and ability to adapt

  What we offer

  As a modern company, we value the well-being of our employees and want them to have a good balance between their career and personal life. We offer our employees a personal career path in an inspiring and fun environment. The compensation package is in line with our culture, where reward & recognition is both based on the company and the individuals’ growth. It contains the following:

• Attractive gross salary

• Variable salary (based on individual and company criteria)

• Holiday pay, 13th month

• Net allowance, meal vouchers

• Company car or mobility plan, laptop, mobile subscription

• Hospitalization insurance & Group insurance

• 32 holidays: 20 regular holidays, 40-hour work week with 12 compensation holidays

• An inspiring work environment with professional and involved colleagues

• Opportunity to continuously learn, grow and develop your career. Aside from this we also provide a lot of indirect benefits (e.g. year end gifts, team building activities, yearly skitrip, …). The variable salary can be used for bike leasing, additional insurances, discount cards, etc