Senior Key Account Manager

Stater; Oost-Vlaanderen; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Varied role

Strong environment

Collaborative culture

Development opportunities

Work from home

Competitive salary

Job summary

Stater Belgium is seeking a commercially driven Senior Account Manager to connect with clients and grow strategic relationships. You will work with Operations, IT, Risk and Legal to deliver high-quality services and actively pursue commercial opportunities.

You will manage client relationships, monitor satisfaction, and lead commercial meetings while collaborating with internal teams to meet contractual commitments and KPIs. Fluency in Dutch and French, plus English, is required.

Qualifications

• Experience in B2B account management, preferably within financial services or loan servicing.
• Strong understanding of how financial institutions operate and challenges they face.
• Excellent communication and relationship-building skills.
• Commercial mindset with analytical, solution-oriented approach.

Responsibilities

• Build and strengthen long-term relationships with existing clients and partners.
• Act as trusted point of contact and strategic business partner for clients.
• Monitor client satisfaction and service quality; drive improvements where needed.
• Organise and lead commercial meetings and periodic client reviews.
• Link between clients and internal teams; monitor SLAs and KPIs.
• Coordinate client requests and commercial initiatives with internal stakeholders.
• Contribute to process improvements, innovation and new opportunities.

Skills

B2B account management

Financial sector experience

Stakeholder management

Negotiation

Education

Bachelor's degree

Job description

Ready to shape the future of credit servicing in Belgium?

Who are we?

Stater Belgium is a specialised service provider in mortgage and consumer loan servicing. We support leading banks and financial institutions in Belgium with high-quality, efficient and innovative credit solutions.

With 155 employees, part of Stater Group and the international Infosys Group, we combine local expertise with the strength and resources of a global organisation.

Our ambition? To be the trusted partner of choice for financial institutions seeking high-performing, future-proof and competitive loan servicing solutions.

Customer focus, entrepreneurship, innovation and collaboration are at the heart of everything we do.

To support our continued growth, we are looking for a motivated Senior Account Manager to strengthen our commercial team.

Your role

As a Senior Account Manager, you will play a key role in connecting Stater Belgium with its clients. You will be responsible for managing and further developing strategic client relationships while actively contributing to the commercial growth of our organisation.

You understand our clients' needs and challenges, proactively explore solutions and turn commercial opportunities into successful partnerships.

You will work closely with various internal teams, including Operations, IT, Risk and Legal, to ensure we deliver high-quality services to our clients.

You will be part of the commercial team and report directly to the Commercial Director.

What will you do?

Strategic Account Management

• Build and strengthen long-term relationships with existing clients and partners.
• Act as a trusted point of contact and strategic business partner for our clients.
• Actively monitor client satisfaction and service quality, taking the initiative to drive improvements where needed.
• Organise and lead commercial meetings and periodic client reviews.

Internal Collaboration & Service Delivery

• Act as the link between our clients and internal teams.
• Monitor contractual commitments, SLAs and relevant KPIs, and discuss performance and results with clients.
• Coordinate client requests and commercial initiatives with the relevant internal stakeholders.
• Actively contribute to process improvements, innovation and new opportunities to create added value for our clients.

Business Development & Commercial Growth

• Identify new business opportunities with existing and prospective clients.
• Actively contribute to prospecting activities, commercial proposals and tender processes (RFPs).
• Present our services and solutions in a compelling and convincing way.
• Negotiate commercial agreements and contractual terms, with a focus on sustainable and profitable partnerships.

Who are we looking for?

We are looking for a commercially driven professional who combines strategic thinking with strong relationship-building skills.

• You have relevant experience in B2B account management, preferably within the financial sector, banking services or loan servicing.
• You have a solid understanding of how financial institutions operate and the challenges they face. Knowledge of mortgage lending is a strong asset.
• You are an excellent communicator and can easily build relationships with stakeholders at different levels.
• You combine a commercial mindset with an analytical and solution-oriented approach.
• You take initiative, recognise opportunities and know how to turn ideas into tangible results.
• You are a team player who brings people together and encourages collaboration.
• You work in a structured, independent and results-driven manner.
• You are fluent in Dutch and French and have a good command of English.
• You hold at least a bachelor's degree or have acquired an equivalent level of expertise through relevant professional experience.

What do we offer?

At Stater Belgium, you will have the opportunity to make a meaningful contribution to the continued development of our commercial activities in an ever-evolving industry.

You can expect:

• A varied and impactful role, offering autonomy and the freedom to take initiative.
• A strong professional environment, with challenging clients and engaging commercial projects.
• A collaborative and approachable company culture, where teamwork and entrepreneurship are highly valued.
• Opportunities for personal and professional development, allowing you to further expand your expertise.
• A healthy work-life balance, including the possibility to work from home.
• An attractive and competitive salary package, complemented by a range of additional benefits.

Ready to make a difference?

Would you like to leverage your commercial experience to build strong client relationships and contribute to the continued growth of Stater Belgium?

We would love to hear from you!