Senior IT Service Integration & Supplier Governance Lead

Shurgard Self-Storage; Groot-Bijgaarden; On-site; EUR 105,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Job summary

Shurgard Self-Storage is seeking a Senior Service Integration & Supplier Governance Engineer to lead cross-supplier coordination. You will manage external IT partners, own the vendor register, and drive supplier reviews and escalations with clear governance.

The role requires extensive multi-country experience and strong contract management skills. You will chair internal breach reviews, align service credits, and ensure compliance with SLAs and OLAs.

Qualifications

• Bachelor-level degree in IT or related field stated or equivalent experience.
• 12–15 years in IT service delivery, service integration or supplier management.
• Experience managing multi-vendor outsourced services across countries.
• Familiar with IT service delivery tools and systems.
• Self-motivated, proactive, and able to structure ambiguity.

Responsibilities

• Chair internal breach reviews and the monthly service review with each supplier.
• Co-chair quarterly business reviews with the Head.
• Reconcile supplier figures against the service management tool and chase actions to closure.
• Chair post-incident reviews and draft contractual amendments with Legal.
• Own the SLA framework, service catalogue, and cross-domain reports.

Skills

Team leadership

Infrastructure & cloud

Security & risk

Multi-vendor management

Budget ownership

Contract negotiation

Stakeholder management

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Bachelor's in Business Administration

Tools

IT service delivery tools

Job description

Shurgard Self-Storage is seeking a Senior Service Integration & Supplier Governance Engineer to lead cross-supplier coordination. You will manage external IT partners, own the vendor register, and drive supplier reviews and escalations with clear governance.

The role requires extensive multi-country experience and strong contract management skills. You will chair internal breach reviews, align service credits, and ensure compliance with SLAs and OLAs.