Senior IT Service Delivery Manager – ITIL

Editx; Anderlecht; On-site; EUR 70,000 - 95,000; Full time

Job summary

Editx in Belgium is seeking an IT service management professional to oversee quality, performance, and continuous improvement of mission-critical IT services. You will act as the central liaison between business units, internal application teams, and external technology vendors to ensure SLAs and OLAs are consistently met and high availability is maintained.

The role involves risk identification, proactive problem management, and coordinating diverse stakeholders to align service delivery with

Job description

Responsibilities

• Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment.
• Act as the central point of contact between business units, internal application teams, and external technology vendors.
• Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability.
• Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management.
• Lead complex service management escalations by managing diverse stakeholders and technical complexities.
• Facilitate consensus building across business and IT teams to align service delivery with operational requirements.