Senior Healthcare IT Support Engineer - Cloud & Kubernetes

AGFA HealthCare Corporation; Oost-Vlaanderen; On-site; EUR 70,000 - 110,000; Full time

Job summary

AGFA HealthCare Corporation is seeking a Senior Support Engineer / Domain Expert to resolve complex incidents in enterprise healthcare IT environments. You will own issues end-to-end, analyze logs and metrics, and coordinate across regional teams, Cloud Operations, and R&D.

The role emphasizes proactive prevention, knowledge sharing, and continuous improvement in monitoring and observability. You will collaborate with Product Management, Quality, and other stakeholders, driving improvements to

Qualifications

• 3-5 years in technical customer support or enterprise software support.
• Experience in healthcare IT or mission-critical environments is a plus.
• Strong troubleshooting and analytical skills.
• Knowledge of enterprise app architectures, networking, OS and DBs.
• Experience escalating issues with customers.

Responsibilities

• Solve complex incidents affecting healthcare IT solutions and own issues end-to-end.
• Provide advanced technical guidance across global teams and customers.
• Identify recurring issues and contribute to proactive monitoring and RCA.
• Share knowledge and mentor colleagues within the global support org.
• Support readiness for new releases, upgrades, and deployments.

Skills

Kubernetes

AWS

Troubleshooting

Customer engagement

ITIL ITSM

Job description

AGFA HealthCare Corporation is seeking a Senior Support Engineer / Domain Expert to resolve complex incidents in enterprise healthcare IT environments. You will own issues end-to-end, analyze logs and metrics, and coordinate across regional teams, Cloud Operations, and R&D.

The role emphasizes proactive prevention, knowledge sharing, and continuous improvement in monitoring and observability. You will collaborate with Product Management, Quality, and other stakeholders, driving improvements to