Senior Functional Analyst — Drive Digital, Customer-Facing Solutions

In4Matic; Brussel; Remote; EUR 55,000 - 90,000; Full time

Job summary

In4Matic is seeking an experienced Functional Analyst to join the digital transformation team. You will bridge business needs and technical solutions, delivering customer-facing and critical applications in a large, complex environment.

You will work with business stakeholders, architects, developers and project teams to ensure measurable value and an exceptional user experience. The role requires fluent English (C1) and Dutch and/or French (C1), strong stakeholder management, and the ability to

Qualifications

• Minimum 5 years of experience as a Business Analyst or Functional Analyst.
• Experience in public transport, mobility or passenger service environments.
• Experience in e-commerce or digital sales platforms.
• Knowledge of international travel, reservation or ticketing processes.
• Minimum 5 years of experience using BPMN and UML.
• At least 2 years of experience performing functional analysis for Sitecore CMS solutions.
• Strong experience in requirements gathering and use case development.
• Minimum 5 years of experience writing user stories.
• Strong understanding of SDLC methodologies (Agile and Waterfall).
• Experience in Agile and SAFe delivery environments.
• Excellent analytical and problem-solving abilities.
• Comfortable working with cross-functional teams in complex enterprise environments.

Responsibilities

• Gather, analyse and document business requirements, objectives and processes.
• Facilitate workshops and collaborate with stakeholders to identify, prioritise and refine business needs.
• Translate business requirements into clear functional specifications, user stories and process models.
• Produce high-quality functional analysis, API documentation and solution documentation.
• Work closely with development teams to ensure solutions align with business expectations and architectural standards.
• Support feasibility studies and contribute throughout the full project lifecycle.
• Define and execute user acceptance testing activities, including test scenarios and test plans.
• Analyse and resolve functional issues, collaborating with developers and support teams where required.
• Provide guidance to project teams and challenge stakeholders constructively to identify the most effective solutions.
• Safeguard existing business and solution architecture by collaborating with enterprise, system and solution architects.
• Proactively identify risks, bottlenecks and improvement opportunities, proposing practical alternatives and recommendations.
• Present analyses, process models, documentation and testing outcomes to both technical and non-technical stakeholders.

Skills

Business analysis

Requirements gathering

Process modelling

Stakeholder management

Agile SAFe

Cross-functional collaboration

Domain knowledge: transportation

Tools

Sitecore CMS

API documentation

Job description

In4Matic is seeking an experienced Functional Analyst to join the digital transformation team. You will bridge business needs and technical solutions, delivering customer-facing and critical applications in a large, complex environment.

You will work with business stakeholders, architects, developers and project teams to ensure measurable value and an exceptional user experience. The role requires fluent English (C1) and Dutch and/or French (C1), strong stakeholder management, and the ability to