Senior Consultant Strategy & Transformation – Customer & Sales

BDO Belgium; Zaventem; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Culture

Development

Impact

Growth

Network

Flexibility

Wellbeing

Proximity

Salary

Sustainability

Résumé du poste

BDO Belgium is seeking a Senior Consultant in our Customer & Sales team to help banks and insurers strengthen commercial performance and rethink distribution networks. You will move concepts from strategy to execution, working with cross-functional teams and stakeholders.

You will analyse sales channels, design improvements, and contribute to transformation programs with hands-on delivery and measurable outcomes.

Qualifications

• Master’s degree with 2–5 years of experience in commercial, sales, strategy or transformation domains.
• Interest in distribution, sales performance and customer journeys.
• Fluent in Dutch, French and English.

Responsabilités

• Analyse and optimise sales and distribution models across branches, relationship managers, agents, brokers, remote teams, and digital channels.
• Develop sales excellence initiatives such as customer journey improvements, frontline enablement, and commercial steering.
• Support commercial transformation programmes from discovery to delivery, including stakeholder engagement and organisational change.
• Create actionable insights based on commercial data (volumes, conversion, funnel efficiency, productivity).
• Collaborate closely with customer-facing teams to understand their needs, challenges and opportunities.
• Contribute to redesign of operating models, governance, roles, incentives or performance measurements.
• Support go-to-market efforts, commercial playbooks, value propositions or segment strategies.
• Work in an agile or hybrid delivery mode, bringing structure, clarity and communication.

Connaissances

Distribution

Sales performance

Customer journeys

Initiative

Analytical and structured

Formation

Master’s degree

Description du poste

This job in a nutshell

Do you have a passion for commercial transformation, sales excellence and customer experience?

Do you enjoy working in a warm, hands‑on and professional environment where you can help financial institutions rethink how they serve their clients?

Make your career count as a Senior Consultant – Customer & Sales at BDO!

How you make it count

As a Senior Consultant in our Customer & Sales team, you support banks and insurers in strengthening their commercial performance, redesigning their distribution networks and improving both customer and employee journeys. You combine analytical thinking with practical implementation, helping clients move from strategy to execution.

A week in your role might look like this:

• Analyse and optimise sales and distribution models across branches, relationship managers, agents, brokers, remote teams, and digital channels.
• Develop sales excellence initiatives such as customer journey improvements, frontline enablement, and commercial steering.
• Support commercial transformation programmes, from discovery to delivery, including stakeholder engagement and organisational change.
• Create actionable insights based on commercial data (volumes, conversion, funnel efficiency, productivity).
• Collaborate closely with customer‑facing teams to understand their needs, challenges and opportunities.
• Contribute to the redesign of operating models, governance, roles, incentives or performance measurements.
• Support go‑to‑market efforts, commercial playbooks, value propositions or segment strategies.
• Work in an agile or hybrid delivery mode, bringing structure, clarity and communication.

You play a key role in shaping how financial institutions serve their customers and strengthen their commercial engines.

What do you bring to the table?

• You hold a Master’s degree with 2–5 years of experience in commercial, sales, strategy or transformation domains.
• You are motivated to work on topics such as distribution, sales performance, and customer journeys.
• You speak Dutch, French and English fluently.
• You bring initiative, fresh ideas and an open mindset.
• You have an analytical and structured approach with an eye for detail.

What do we bring to the table?

• Culture: you will join a team of experts who encourage respect, diversity and teamwork
• Development: you decide the direction of your career, and we support you where necessary.
• Impact: from day 1 you will be given responsibility, with support from your team.
• Growth: you get access to a whole range of training courses through our BDO Academy.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Wellbeing: your physical and mental health is important to us.
• Proximity: you work in an open culture, so feel free to speak to anyone, at any level.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.