Senior Business Excellence Business Partner Technical Writer

Keystone Solutions; Brussel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Keystone Solutions seeks a Senior Business Excellence & Business Partner, Technical Writer for a consultancy mission on client premises. You will support organizational and digital transformation strategies, enhance processes, and drive transformation programs end-to-end.

Experts in mobility, parking, and public space management will lead business analysis, define technical procurement content, and ensure stakeholder alignment across IT, security, and procurement functions.

Qualifications

• Expertise in organizational transformation within public or semi-public organizations.
• Mobility, parking, road management, or public space management domain experience.
• Ability to analyze and improve business processes in relevant services.
• Experience drafting technical documents for public procurement in digital, IT, Data, and cybersecurity.
• Proven ability to facilitate workshops and coordinate cross-functional teams.

Responsibilities

• Translate business needs into actionable requirements and process improvements.
• Act as a Business Partner to structure requirements and prepare decision dossiers.
• Facilitate workshops among Digital & IT, Data & Analytics, PMO, Procurement, and suppliers.
• Map AS-IS/TO-BE processes and ensure coherence across organization, data, and operations.
• Draft non-functional requirements, SLAs, and acceptance criteria for procurement.

Skills

Organizational transformation

Mobility & parking domain

Business process analysis

Digital transformation

Public procurement documents

Cross-functional coordination

Workshop facilitation

Job description

Mission Overview:

Keystone Solutions is seeking a Senior Business Excellence & Business Partner, Technical Writer for a consultancy mission at a client site. In this role, you will be instrumental in supporting organizational and digital transformation strategies, enhancing processes, and leading transformation projects.

Key Responsibilities:

• Translate business needs into actionable requirements and process improvements, supporting decision-making and implementation of transformation initiatives.
• Act as a Business Partner: understand and challenge business requests, identify expected value, structure requirements, prepare decision dossiers, and contribute to portfolio prioritization.
• Facilitate workshops and collaboration among business departments, Digital & IT, Data & Analytics, Architecture, PMO, Procurement, suppliers, and other stakeholders.
• Map existing processes and design target processes (AS-IS / TO-BE), ensuring coherence between organization, data, applications, and operations; identify dependencies and impacts.
• Simplify administrative and operational processes, define KPIs, and support performance management and continuous improvement.
• Draft technical sections of public procurement documents related to digitalization, IT, Data, and cybersecurity.
• Consolidate business, functional, technical, data, security, compliance, integration, operational, and reversibility requirements; write non-functional requirements, SLAs, and acceptance criteria.
• Ensure coherence, traceability, clarity, and testability of requirements; coordinate validation with business teams, security, DPO, Procurement, and technical experts.
• Contribute to selection and attribution criteria, technical clarifications, compliance matrices, and technical evaluation of offers.
• Produce framing notes, business cases, BPMN process maps, and more.

Profile:

• Expert in organizational transformation within public or semi-public organizations, with at least 5+ years of relevant experience in the last 10 years.
• Expert in mobility, parking, road management, or public space management, as well as in analysis or transformation of associated processes, with at least 5+ years in each of these areas in the last 10 years.
• Expert in defining business needs, functional specifications, modernization of business information systems, and digital transformation, with at least 5+ years in each of these areas in the last 10 years.
• Expert in drafting technical documents for public procurement in digital, IT, Data, and cybersecurity, with at least 5+ years in the last 10 years.
• Proven experience in facilitating workshops and coordinating business, IT, Data, Architecture, PMO, Procurement, and suppliers: at least 3+ years in the last 10 years.
• Strong analytical, synthesis, and critical thinking skills; ability to challenge needs, communicate clearly, coordinate stakeholders, and manage priorities with autonomy and rigor.

Required Skills:

• Organizational transformation in public or semi-public organizations
• Mobility, parking, road management, or public space management
• Analysis and improvement of business processes in relevant services
• Business needs and functional specifications for digital solution markets
• Modernization of business information systems and digital transformation
• Technical documents for public procurement in digital, IT, Data, and cybersecurity
• Facilitation of business workshops and cross-functional coordination

Assets:

• Knowledge of Dutch.
• Direct experience in parking control, parking rights, recovery, citizen services, or mobility platforms.
• Impact analyses, arbitration files, specifications, and recommendations; ensure follow‑up of agreed actions throughout the implementation of transformation.

Duration:

02/11/2026 - 01/11/2027 12 months (full time)

Skills required:

• Analyse et formalisation des règles métiers - Level: Expert - Most recent: This year
• Business Analysis - Level: Expert - Most recent: This year
• Digital Transformation - Level: Advanced - Most recent: 1 to 3 years ago
• Functional analysis - Level: Expert - Most recent: This year
• Modélisation BPMN/UML - Level: Advanced - Most recent: 1 to 3 years ago
• Optimisation des processus métier - Level: Expert - Most recent: This year
• Rédaction des cahiers des charges publics - Level: Expert - Most recent: 1 to 3 years ago
• Technology and Business Digital Strategy - Level: Expert - Most recent: 1 to 3 years ago

Language requirements:

Dutch or French
Level Native or bilingual proficiency
English
Level Full professional proficiency