Service Manager and Functional Analyst Consultant

Keystone Solutions; Brussel; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Iptor/EasyPay knowledge

Job summary

Keystone Solutions is seeking a consultant to deliver IT service management and business process analysis for a client project in the ICT services sector. You will work with Budget & Finance, HR, ICT and suppliers, applying ITIL processes and BPMN modeling to improve financial and HR applications.

The role requires 5+ years in IT service management, fluency in FR/NL/EN, and knowledge of general accounting, with Nice-to-have Iptor/EasyPay experience and payroll knowledge.

Qualifications

• ≥5 years in IT service management (ITIL, incident and problem management).
• Experience in business process analysis and BPMN.
• Fluent in French, Dutch and English.
• Basic knowledge of general accounting.
• Iptor or EasyPay knowledge is a plus.
• Knowledge of HR management and payroll is an asset.
• Public sector experience is an asset.

Responsibilities

• Ensure continuity and quality of service to users.
• Managing incident and request handling: tracking, escalation, and communication with users.
• Conducting problem management: analyze causes and propose corrective actions.
• Managing user access and rights in line with security rules and GDPR.
• Manage relationships with suppliers, including monitoring services, licenses and budget.
• Analyze, model (BPMN), and document business processes related to applications.
• Provide analytical and functional support in evolution or replacement of applications.
• Coordinate stakeholders and ensure governance of the service.
• Ensure reporting and contribute to continual service improvement.

Skills

IT Service Management

ITIL

Incident & Problem Management

BPMN

Trilingual FR/NL/EN

General accounting knowledge

Tools

Iptor

Job description

Mission Overview

Keystone Solutions is seeking a consultant for a client project in the ICT service sector, focusing on service management and functional analysis of business applications, particularly in financial management and HR management.

The consultant will work closely with business teams (Budget & Finance, HR, etc.), ICT, and suppliers. The responsibilities will be carried out under Keystone Solutions' consultancy model and will include, but are not limited to, the following activities:

• Ensuring continuity and quality of service to users;
• Managing incident and request handling: tracking, escalation, and communication with users;
• Conducting problem management: analyzing the causes of recurring issues and proposing corrective actions (procedures, training, improvements, etc.);
• Managing user access and rights, in compliance with security rules and GDPR;
• Managing relationships with suppliers, including monitoring services, licenses, and budget;
• Analyzing, modeling (BPMN), and documenting business processes related to these applications, and formulating improvement recommendations;
• Providing analytical and functional support in the evolution or replacement of the relevant applications;
• Coordinating stakeholders and ensuring good governance of the service (documentation, knowledge base, change requests, etc.);
• Ensuring reporting and contributing to the continuous improvement of the service.

Evaluation Criteria

Required: at least 5+ years of relevant experience in IT service management (ITIL, incident and problem management), experience in business process analysis and modeling (BPMN), trilingual in French/Dutch/English, and basic knowledge of general accounting.

Assets: proficiency in Iptor or EasyPay, knowledge of HR management and payroll, experience in the public sector.

As a consultant at Keystone Solutions, you will engage in dynamic projects that offer diverse challenges across various client environments, turbo-charging your learning and professional development. We are committed to your career growth within our framework, and being a "K-Stone" means bringing our core values to every engagement.

Duration

As soon as possible - 31/12/2027 15 months

• (full time)

Skills required

• Analyse de processus - Level: Confirmed - Most recent: Any time
• Business Process Modelling Notation (BPMN) - Level: Confirmed - Most recent: Any time
• Incident & Problem Management - Level: Confirmed - Most recent: Any time
• Iptor (Logiciel de comptabilité) - Level: Nice to have - Most recent: Any time
• IT Service Management - Level: Confirmed - Most recent: Any time
• ITIL - Level: Confirmed - Most recent: Any time
• Notions comptabilité générale - Level: Confirmed - Most recent: Any time

Language requirements

Dutch

Level Active knowledge

English

Level Active knowledge

French

Level Active knowledge