Senior Admin Success & Onboarding Lead

Alan SA.; Belgique; Hybride; EUR 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

In-person collaboration

Stimulating environment

Résumé du poste

Alan is hiring a Customer Support Specialist to ensure a smooth onboarding journey for key accounts and provide ongoing admin support across 5 to 10 accounts. You will train admins, manage end-to-end admin tasks, and handle complex conversations with empathy while mitigating risks and driving process improvements.

Based in Belgium with remote flexibility, you will collaborate with sales, CS, and operations to scale our admin function and deliver a best-in-class care experience through a hybrid

Qualifications

• Excellent and structured written & oral communication in Dutch and English.
• Excellent problem-solving skills; able to structure a problem and identify solutions.
• Strong organization and time-management; comfortable with multiple priorities.

Responsabilités

• Train and onboard admins on Alan's product, workflows, and best practices (remote and on-site).
• Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, ensure timely resolution.
• Manage complex or sensitive conversations with admins with clarity and empathy.
• Anticipate risks and prevent blockers before they impact admins.
• Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback.
• Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers and surface improvements.
• Report on operations at the company level to ensure visibility on opportunities from admin insights.

Connaissances

Ownership

Growth mindset

Client-facing

Change management

Empathy

Complex conversations

Description du poste

Alan is hiring a Customer Support Specialist to ensure a smooth onboarding journey for key accounts and provide ongoing admin support across 5 to 10 accounts. You will train admins, manage end-to-end admin tasks, and handle complex conversations with empathy while mitigating risks and driving process improvements.

Based in Belgium with remote flexibility, you will collaborate with sales, CS, and operations to scale our admin function and deliver a best-in-class care experience through a hybrid