Senior Account Operations Director - Amazon PPC & CSM

ScaleJet | eCommerce Recruitment agency; Brussel; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Leadership role

International team

Job summary

ScaleJet is seeking a Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination for high‑performance Amazon campaigns. This senior role owns client retention, account health, and day‑to‑day operational delivery, mentoring a multidisciplinary team and driving strategic alignment with client goals.

You will stay close to execution to support capacity gaps, escalations, and complex issues while shaping scalable processes and robust governance across the account

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven experience managing client relationships as a primary CSM, including leading calls and handling escalations.
• Strong track record of driving client satisfaction, retention, and account health.
• Demonstrated experience leading and developing a team in a fast-moving environment.
• Strong project management skills and fluency in ClickUp.
• Excellent understanding of Amazon Seller Central, Vendor Central, and Amazon Ads Console.
• Strong strategic thinking with execution capability.
• Highly organised, structured, and process-driven approach to work.
• Ability to make independent operational and client-facing decisions with minimal oversight.
• Excellent written and verbal English communication.

Responsibilities

• Lead PPC, Account Management, CSM, and Catalogue Coordination across the portfolio.
• Own client relationships, retention, and account health, with escalations handled by you.
• Set and adapt PPC and AM strategy aligned with client objectives and Amazon best practices.
• Coach and develop the team through regular 1:1s and performance discussions.
• Ensure cross-functional collaboration and operational discipline across teams.
• Maintain visibility of capacity, workload, and account complexity to guide resourcing.
• Drive quality control and timely, high-standard deliverables for clients.

Skills

Amazon PPC

Account Management

Client relationships

Team leadership

ClickUp

Amazon Ads Console

Seller Central

Vendor Central

English communication

Project management

Tools

ClickUp

Amazon Ads Console

Seller Central

Vendor Central

Job description

ScaleJet is seeking a Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination for high‑performance Amazon campaigns. This senior role owns client retention, account health, and day‑to‑day operational delivery, mentoring a multidisciplinary team and driving strategic alignment with client goals.

You will stay close to execution to support capacity gaps, escalations, and complex issues while shaping scalable processes and robust governance across the account