Partner Ops Associate

Just Eat Takeaway.com; Brussel Hoofdstad; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Just Eat Takeaway.com is seeking a role focused on operational excellence for its high-volume partner accounts. You will be the operational expert for brands, ensuring delivery standards and leading tech deployments while driving performance improvements.

This role blends strategic relationship management with hands-on problem-solving, collaborating with commercial, product and market teams to deliver measurable results for customers.

Qualifications

• Experience in commercial management (strategy, P&L ownership, finance).
• Direct experience with independent contractor models is preferred.
• Experience in on-demand delivery or supply chain is a plus.

Responsabilités

• Own day-to-day operational relationships with key partners and manage performance improvements.
• Lead technology deployments and in-market trials to drive adoption and efficiency.
• Collaborate with commercial, product and market teams to align strategies and outcomes.
• Identify delivery issues and surface insights to inform product and standards.
• Conduct partner visits and support quarterly business reviews with brands.

Connaissances

Analytical skills

Financial acumen

Project management

Cross-functional collaboration

Effective communication

Problem solving

Formation

MBA or equivalent with Bachelor's

Outils

NFC technology

Description du poste

Role Overview

Ddrives operational excellence across JET's highest-volume partners strategic accounts. You'll be the operational expert for brands, ensuring they consistently meet delivery standards whilst leading technology deployments and performance improvement initiatives.

Role Overview

Ddrives operational excellence across JET's highest-volume partners strategic accounts. You'll be the operational expert for brands, ensuring they consistently meet delivery standards whilst leading technology deployments and performance improvement initiatives.

This role combines strategic relationship management with hands‑on problem-solving, partnering with commercial, product and market teams to deliver results that matter to our customers.

Key Responsibilities

• Owns day-to-day operational relationships with key local brands (e.g, McDonald’s), attend partner QBRs and represents logistics performance and operational improvement plans


• Partner with market account management teams to improve understanding of logistics performance, ensuring escalations are managed and commercial teams are operationally aligned


• Conducts partner visits and runs local test-and-learn initiatives to solve partner operational issues using existing operational and communication levers


• Leads in-market deployment of new technology and features (e.g. NFC), partnering with local commercial and ops teams to drive adoption


• Surfaces local delivery issues, CS patterns, and competitive insight to global teams to inform business cases, standards, and product prioritisation

What will you bring to the table?

• Analytical skills and financial acumen to develop business cases, compare potential options, develop recommendations, and prioritize problems.


• You have experience managing complex projects with multiple stakeholders across business groups and global locations.


• Passion for solving problems through out-of-the-box thinking; you use creativity and grit to navigate new challenges


• You can translate high-level visions into tactical plans, and are not afraid to roll-up your sleeves to understand the more technical aspects of our network


• Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders


• Proven ability to collaborate & influence effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals


• While you are highly skilled at mining insights from data, you can balance precision with intuition to move forward at pace.

Applicant Requirements

• Experience in a commercial management role, e.g. strategy, P&L ownership, finance


• High preference for direct experience with independent contractor models


• Experience working with on-demand delivery or supply chain is an asset


• MBA or equivalent work experience with a Bachelor’s degree