Sales Support Project Cargo

American President Lines; Antwerpen; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Group insurance (pension, life, sick)

Ambulatory medical insurance

Dental plan

Hospitalization insurance for family

Annual performance bonus

Bicycle leasing program

Employee Assistance Program

Learning resources & training

Résumé du poste

CMA CGM Belgium is seeking a Sales Support professional to back Outside Sales in Breakbulk and Project Cargo. You will prepare quotations, coordinate pricing, and ensure seamless communication between customers and internal teams across CRM and NOVA platforms.

The role emphasizes accurate data management, timely responses to inquiries, and collaboration with Operations and Commercial teams to meet customer requirements and support revenue growth.

Qualifications

• Must have a strong customer service mindset and commercial awareness.
• Excellent organizational and administrative abilities.
• Ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving capabilities.
• Detail-oriented with high accuracy.
• Team player with excellent interpersonal skills.

Responsabilités

• Prepare quotations and commercial proposals for Breakbulk and Project Cargo opportunities.
• Coordinate pricing requests with internal stakeholders and follow up with customers and sales reps.
• Support tender, contracts, and commercial agreements preparation.
• Maintain opportunities and quotations in NOVA, CRM, and other systems.
• Monitor quotation validity and collect customer feedback; drive timely responses.
• Act as the main internal contact for Breakbulk/Project Cargo inquiries and coordinate with operations.

Connaissances

Customer service mindset

Organizational skills

Multitasking

Analytical thinking

Detail-oriented

Team player

Proactive problem-solving

Outils

CRM

NOVA

Description du poste

Location: Antwerp, BE

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Sales Support – Breakbulk & Project Cargo plays a key role in supporting the commercial activities of the Outside Sales team and ensuring outstanding service to customers active in project logistics, industrial cargo, energy, infrastructure, heavy lift, and breakbulk transportation.

The successful candidate will be responsible for preparing quotations, coordinating commercial opportunities, supporting customer requests, maintaining CRM data, and ensuring efficient communication between customers and internal stakeholders.

Your overall goal is to contribute to customer satisfaction, support revenue growth, and help position CMA CGM as a preferred logistics partner for complex cargo transportation solutions.

KEY RESPONSIBILITIES

Commercial Support & Quotation Management

• Prepare quotations and commercial proposals for Breakbulk and Project Cargo opportunities.
• Coordinate pricing requests with internal stakeholders
• Follow up on quotations and ensure timely communication with customers and sales representatives.
• Support the preparation of tenders, contracts, and commercial agreements.
• Maintain accurate records of opportunities and quotations in NOVA, CRM, and other relevant systems.
• Monitor quotation validity, follow-up actions, and customer feedback.

Customer Support & Account Coordination

• Act as the primary internal point of contact for customer inquiries related to Breakbulk and Project Cargo shipments.
• Support Outside Sales colleagues in managing customer portfolios and commercial opportunities.
• Ensure timely and professional responses to customer requests.
• Coordinate customer requirements from inquiry stage through shipment execution.
• Build and maintain strong working relationships with customers and internal stakeholders.

Project Cargo & Breakbulk Coordination

• Support CMACGM'sspecialized services for:
• Breakbulk cargo
• RoRosolutions
• End-to-end project logistics
• Assist in evaluating cargo requirements and operational feasibility.
• Coordinate with Operations, Equipment, Logistics, and Vessel Planning teams to ensure customer requirements are met.
• Monitor shipment progress and proactively communicate updates when required.

Data Management & Reporting

• Maintain customer and opportunity information within CRM systems.
• Ensure all commercial activities are accurately recorded and updated.
• Prepare reports on quotation activity, conversions, pipeline development, and commercial performance.
• Support management with market intelligence and customer insights.
• Contribute to commercial forecasting and business planning activities.

SKILLS & COMPETENCIES

• Strong customer service mindset and commercial awareness.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong analytical and problem-solving capabilities.
• Detail-oriented with a high level of accuracy.
• Team player with excellent interpersonal skills.
• Proactive and solution-oriented approach.

Language Skills

• Fluent in Dutch and English.
• French is considered a strong asset.

WHAT WE OFFER

As part of our Employee Experience program, CMA CGM Belgium offers:

• Group insurance (pension, life, disability)
• Ambulatory medical insurance and dental plan
• Hospitalization insurance for employee, partner, and children
• Annual performance bonus linked to individual and company performance
• Bicycle leasing program
• Employee Assistance Program (Lyra)
• Access to 3,000+ learning resources and training courses
• International career development opportunities within the CMA CGM Group

Come and find your better way with us!

Join CMA CGM Belgium and help support some of the most challenging and exciting project logistics, heavy lift, and breakbulk transportation projects in the world.