Sales Support Officer BENELUX

Edgard & Cooper; Harelbeke; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work from home

Company retreats

Wellbeing programme

Bring your pets to work

Learning and growth opportunities in a

Job summary

Edgard & Cooper is seeking a Sales Support Officer for the Benelux region. You will support the Sales and Field Sales teams across Belgium and the Netherlands, ensuring promotions and retailer actions are organized, on track and well-documented.

Your role will help manage data, tools, and processes to free up time for customer-facing activities. You’ll collaborate with KAMs, Field Sales and Trade Marketing to keep information accurate, monitor KPIs, and drive efficient operations.

Qualifications

• 2–4 years’ experience in sales support, field sales or commercial coordination.
• Fluent in English and either Dutch or French.
• Experience handling customer requests, sales administration and promotional follow-up.
• Confident with sales data, KPIs and Microsoft Office, especially Excel.
• Clear communicator who builds strong customer and team relationships.
• Organised, detail-focused and proactive with a practical approach to juggling priorities.
• A keen eye for process improvements and execution gaps.
• A collaborative team player who enjoys working across departments.

Responsibilities

• Field Sales reporting & engagement: Track KPIs, share performance updates and coordinate sales challenges and incentives.
• Be a go-to for KAMs and retailers: Handle retailer requests, prepare product and promotional materials, and keep customer actions on track.
• Bring promotions to life: Coordinate information, tools and timelines to help teams deliver agreed promotional plans.
• Keep the details right: Manage sales administration, help resolve order issues and keep commercial data accurate in CRM and GS1.
• Make work flow better: Support launches and e-commerce projects, keep shared tools up to date and simplify recurring processes.
• Turn data into useful insights: Pull together sales and promotional reports, maintain retailer overviews and flag gaps that need action.

Skills

Sales support

Customer requests handling

Data & KPI awareness

Tools

Excel

CRM systems

Job description

Sales Support Officer Benelux

Belgium, Kortrijk

Our mission

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 10 years later, our pack has over 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for?

Love bringing order to a busy sales team and turning plans into action? As our Sales Support Officer Benelux, you’ll help our Sales and Field Sales teams across Belgium and the Netherlands stay organised, connected and ready to deliver. From supporting key account managers and retailers to keeping promotions on track, you’ll make sure the details are covered and nothing falls through the cracks.

You’ll work closely with Key Account Managers, Field Sales and Trade Marketing to keep information accurate, tools up to date and day-to-day operations running smoothly. Whether you’re coordinating customer activities, solving an operational hiccup or finding a smarter way to automate recurring tasks, your work will give our teams more time to focus on customers.

What is in your bowl?

• Field Sales reporting & engagement: Track KPIs, share performance updates and coordinate sales challenges and incentives.

• Be a go-to for KAMs and retailers: Handle retailer requests, prepare product and promotional materials, and keep customer actions on track.

• Bring promotions to life: Coordinate information, tools and timelines to help teams deliver agreed promotional plans.

• Keep the details right: Manage sales administration, help resolve order issues and keep commercial data accurate in CRM and GS1.

• Make work flow better: Support launches and e-commerce projects, keep shared tools up to date and simplify recurring processes.

• Turn data into useful insights: Pull together sales and promotional reports, maintain retailer overviews and flag gaps that need action.

What skills & tricks should you bring?

• 2–4 years’ experience in sales support, field sales or commercial coordination, ideally in FMCG or retail.

• Experience handling customer requests, sales administration and promotional follow-up.

• Confident with sales data, KPIs and Microsoft Office, especially Excel.

• Clear communicator who builds strong customer and team relationships.

• Organised, detail-focused and proactive, with a practical approach to juggling priorities.

• A keen eye for process improvements and execution gaps.

• A collaborative team player who enjoys working across departments.

• Fluent in English and either Dutch or French.

Our benefits

At Edgard & Cooper, life at work should feel as good as a belly rub. Here’s what’s in your bowl:

• Competitive salary package that rewards your experience

• Flexible work from home, plus one month per year to work from anywhere you like

• Company retreats, fun team activities, and a Volunteering Day to give back

• Wellbeing programme

• Bring your pets to work, plus pet food for your furry friend

• Learning and growth opportunities in a truly international environment

Hiring Process

• Intro call with Bieke, Senior Talent Acquisition Specialist — 25 minutes

• Competency-based interview with Country Manager — 45 minutes

• Case study with Country Manager, on-site — 90 minutes

Equal opportunities

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process, please let us know.

Accessibility: Our HQ office and satellite sites are wheelchair accessible.