Sales Associate

Richemont (Cartier/Van Cleef); Brussel Hoofdstad; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Montblanc in Belgium is seeking a Sales Associate to act as a brand ambassador, delivering exceptional client experiences and guiding customers through their journey with expert product knowledge. You will work to exceed sales targets while maintaining the boutique's standards and privacy of client data.

The role requires luxury retail experience, fluency in English, and a proactive, collaborative mindset. French and Flemish skills are a plus, and you will participate in inventory,

Qualifications

• Experience in a luxury retail environment.
• Passion for luxury goods and high-end market.
• Proven ability to exceed targets and build client relationships.
• Collaborative mindset and proactive attitude.
• Excellent communication and interpersonal skills.
• Fluency in English; French and Flemish are advantageous.

Responsabilités

• Achieve and surpass sales targets while delivering exceptional client experiences.
• Guide clients through the journey with personalized service and product knowledge.
• Maintain accurate client data in the CRM system.
• Uphold visual merchandising standards inside the boutique.
• Coordinate promotions and communicate brand heritage.
• Handle cash procedures accurately and prevent discrepancies.
• Support loss prevention and boutique security.
• Conduct regular stock checks and assist inventory.
• Provide timely information for reporting tools.
• Maintain boutique cleanliness and organization.

Connaissances

Sales excellence

Luxury client service

CRM data management

Visual merchandising

Product knowledge

Reporting tools

Cash handling

Team collaboration

Communication skills

Fluent English

Outils

CRM system

Description du poste

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

HOW WILL YOU MAKE AN IMPACT?

As a Montblanc Sales Associate, you are a brand ambassador, committed to delivering exceptional client experiences. Your purpose is to cultivate lasting relationships by offering personalized service and expert knowledge of our products. You will guide clients, understand their needs, and help them through their journey.

Key responsibilities:

• Consistently achieve and surpass established sales targets, demonstrating a commitment to excellence in revenue generation.
• Deliver exemplary client service, encompassing proactive claim management and seamless after-sales support, ensuring client satisfaction and loyalty.
• Meticulously capture and maintain accurate client data within the CRM system, contributing to enhanced client relationship management and personalized communication.
• Maintain visual merchandising standards, both within and outside the boutique
• Orchestrate high-impact product promotions, showcasing the brand's heritage and craftsmanship to captivate potential clients.
• Adhere rigorously to cash handling procedures, ensuring accuracy in daily cash reconciliation and minimizing discrepancies.
• Uphold boutique security protocols and loss prevention measures, safeguarding company assets and maintaining a secure environment.
• Conduct regular inventory audits and participate in random stock checks to ensure inventory accuracy and minimize stock discrepancies.
• Cultivate in-depth expertise in a designated product category, serving as a knowledgeable resource for clients and colleagues alike.
• Provide timely and accurate information for all required reporting tools, supporting data-driven decision-making and performance analysis.
• Ensure meticulous boutique maintenance, upholding the highest standards of cleanliness, organization, and visual appeal.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Demonstrable experience in a retail environment, preferably within the luxury sector.
• A genuine passion for and proven experience with luxury goods, demonstrating an understanding of the nuances of the high-end market.
• Great sales acumen, with a proven track record of exceeding targets and cultivating client relationships.
• A collaborative spirit and proven ability to thrive in a team-oriented environment, contributing to a positive and productive workplace.
• Demonstrated proactivity and initiative, with a commitment to exceeding expectations and driving results.
• Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively.
• Fluency in English is essential; proficiency in French and Flemish is highly desirable, enabling effective communication with a diverse clientele.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

YOUR JOURNEY WITH US:

1. 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks
2. 2nd Stage - Interview with the Boutique Manager
3. 3rd Stage - Interview with the HR Business Partner

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg