Sales Administration Manager

Südzucker AG; Wijgmaal; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Dynamic role

Competitive salary

Open culture

Purpose-driven values

Job summary

BENEO, part of the Südzucker Group, is seeking a Senior Sales Administration Lead to drive efficient operations across international markets. You will manage a diverse team, harmonize processes, and ensure accurate order processing and reporting.

You will collaborate with Sales, Finance, Supply Chain and Production to align demand with capabilities and optimize service levels. Fluency in English with Dutch/French preferred is expected.

Qualifications

• Bachelor degree or 5 years’ experience in a similar position.
• Strong analytical and communication skills, with evidence of effective reporting.
• Experience with ERP SAP and Microsoft tools.
• High level knowledge of export, logistics and accounting; English required; Dutch/French preferable.

Responsibilities

• Lead and continuously improve the sales administration function to ensure efficient operations.
• Attract, engage, manage, evaluate, and develop the sales administration team across locations.
• Coordinate resolution of customer issues to maintain high service levels across markets.
• Review and harmonize processes to ensure consistent sales administration operations.
• Monitor KPIs and data to identify improvement opportunities.
• Collaborate with Sales, Finance, Supply Chain, Production and other stakeholders.
• Contribute to production planning, demand forecasting and sourcing discussions.
• Maintain and monitor sales pricing structures and align with policies.
• Oversee reporting, data management and order processing for accuracy and compliance.

Skills

Analytical skills

Strong communication

Reporting

Export & logistics knowledge

ERP SAP

Microsoft Office

English language

Dutch/French preferable

Education

Bachelor Degree

Tools

ERP SAP

Microsoft Office

Job description

We are a global market leader in functional food ingredients for both humans and animals, with production sites in Germany, Belgium, Chile, The Netherlands and Italy. With our worldwide distribution network, we market our ingredients in over 75 countries. BENEO is a member of the Südzucker Group.

Your responsibilities

Lead and continuously improve the sales administration function in order to ensure efficient and reliable operations, deliver high service levels in an international context, support cross-functional alignment, and contribute to customer satisfaction and business performance.

1. Attract, engage, manage, evaluate, and develop members of the sales administration team across locations in order to ensure an effective, motivated, and appropriately staffed organization with consistent ways of working.

2. Drive a customer-centric approach and coordinate the resolution of customer issues in order to maintain high service levels and support customer satisfaction across international markets.

3. Review, harmonize, and implement methods, procedures, and work processes in order to ensure efficient, consistent, and effective sales administration operations across regions and business complexities.

4. Monitor and analyze relevant KPIs and performance data in order to identify improvement opportunities and support operational decision-making and continuous improvement.

5. Collaborate with Sales, Finance, Supply Chain, Production, and other stakeholders in order to ensure alignment and effective execution of end-to-end processes.

6. Provide input to production planning, demand forecasting, and sourcing discussions in order to support alignment between sales demand and operational capabilities and mitigate service risks.

7. Maintain and monitor sales pricing structures and provide input to relevant stakeholders in order to ensure accuracy and alignment with commercial policies.

8. Oversee reporting, data management, and order processing activities, including overdue follow-up and order release, in order to ensure accuracy, compliance, and timely execution.

9. Coordinate the analysis and follow-up of sales administration-related complaints in order to support root cause identification and the implementation of corrective and preventive actions.

Your Profile

Thinking Level and/or Experience required for the role:

• Bachelor Degree or 5 years’ experience in similar position.

Technical Skills (including language(s)) required for the role:

• Commercial
• Strong analytical
• Strong communication, verbal & written
• Effective reporting (formal & informal)
• English, (Dutch, French and other languages are preferable)
• Experience with ERP SAP, Microsoft Tools
• High level knowledge of export, logistics and accounting

Competencies:

• Customer oriented (Internal & External)
• Profit oriented
• Leadership / People Management
• Conflict resolution oriented
• Team Player
• Solution-driven
• Initiative- driven
• Responsible
• Adaptable
• Role modelling the BENEO values

What We Offer

• A dynamic role with diverse responsibilities in a growing and future-oriented business environment
• A competitive salary package complemented by attractive benefits
• An open and collaborative work culture
• A purpose-driven company culture built on strong values and mutual respect