RST Senior Utilization Manager BIG

Medtronic plc; Brussel Hoofdstad; A distancia; EUR 110.000 - 165.000; Jornada completa

Descripción de la vacante

Medtronic Belgium N.V. is seeking an experienced field-based professional to support Hugo™ Robotic‑Assisted Surgery programs across the Benelux, Israel, and Greece.

You will collaborate with surgeons, clinical teams, and hospital leadership to drive adoption, training, and program growth while traveling extensively. The role requires 5+ years in healthcare or related fields, fluent English, and willingness to travel up to 75%.

Formación

• Bachelor's degree and 5+ years in healthcare, medical technology, clinical consulting, healthcare operations, or a related field.
• Fluent in English.
• Willingness to travel up to 75% of the time.
• Experience in operating room environments and hospital workflows.
• Experience leading customer-facing implementation, healthcare transformation, training, or utilization programs.

Responsabilidades

• Lead the successful adoption, growth, and optimization of Hugo™ RAS programs across assigned customer accounts.
• Meet with robotic surgery program stakeholders to establish program goals, utilization metrics, and account development plans, conducting regular business reviews.
• Develop surgeon training plans, coordinate participation in Medtronic training programs, and support the transition from training to independent clinical practice.
• Develop and implement training plans for operating room staff and support teams to accelerate competency development and adoption of robotic‑assisted surgery workflows.
• Support technology adoption by providing on-site clinical and operational guidance during early phases of program implementation and growth.
• Utilize change management techniques to engage hospital stakeholders, facilitate organizational readiness, and drive sustainable program success.
• Coach hospital teams to promote knowledge transfer, operational excellence, and long-term self-sufficiency in robotic surgery program management.

Conocimientos

Client-facing experience

Travel readiness

Healthcare operations knowledge

Educación

Bachelor's degree

Advanced Degree

Descripción del empleo

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Surgical Robotics Utilization team supports all aspects of system implementation, customer adoption, training, account development, and long‑term program optimization for the Hugo™ Robotic‑Assisted Surgery (RAS) platform. Hugo™ RAS is Medtronic's robotic‑assisted surgery system designed to support minimally invasive procedures through advanced robotic technology. The team works closely with surgeons, clinical teams, and hospital leadership to help healthcare organizations establish, expand, and optimize robotic surgery programs while driving operational excellence and improved patient access to innovative surgical therapies. Medtronic is continuing to expand its presence in robotic‑assisted surgery and is seeking an experienced professional to support accounts across the Benelux region, Israel, and Greece. This field‑based role requires significant travel and close collaboration with customers and cross‑functional Medtronic teams. Candidates must be based in Belgium, the Netherlands, Luxembourg, Israel, or Greece and be willing to travel extensively throughout the territory to support training, program development, technology adoption, and account optimization activities.

Responsibilities

Responsibilities may include the following and other duties may be assigned:

• Lead the successful adoption, growth, and optimization of Hugo™ RAS programs across assigned customer accounts
• Meet with robotic surgery program stakeholders to establish program goals, utilization metrics, and account development plans, conducting regular business reviews to monitor progress
• Develop surgeon training plans, coordinate participation in Medtronic training programs, and support the transition from training to independent clinical practice
• Develop and implement training plans for operating room staff and support teams to accelerate competency development and adoption of robotic‑assisted surgery workflows
• Support technology adoption by providing on‑site clinical and operational guidance during the early phases of program implementation and growth
• Utilize change management techniques to engage hospital stakeholders, facilitate organizational readiness, and drive sustainable program success
• Coach hospital teams to promote knowledge transfer, operational excellence, and long‑term self‑sufficiency in robotic surgery program management
• Collaborate with Medtronic commercial, clinical, technical, and service teams to ensure successful system integration and achievement of customer objectives

Required Knowledge and Experience

• Bachelor's degree and 5+ years of relevant experience in healthcare, medical technology, clinical consulting, healthcare operations, surgical services, or a related field; or Advanced Degree with 3+ years of relevant experience
• Fluent in English
• Must be legally authorized to work and currently reside in Belgium, the Netherlands, Luxembourg, Israel, or Greece
• Demonstrated experience working within operating room environments and familiarity with surgical procedures, hospital workflows, and clinical stakeholder engagement
• Experience leading customer‑facing implementation, healthcare transformation, training, or utilization programs
• Willingness and ability to travel extensively throughout the assigned territory, up to 75% of the time

Preferred Experience Includes

• Robotic‑assisted surgery
• Advanced surgical technologies
• Healthcare consulting
• Change management initiatives
• Clinical education programsHealthcare operational improvement project

  Physical Job Requirements

  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

  Benefits & Compensation

  Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

  Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Belgium: 110,000.00 EUR - 165,000.00 EUR | Greece: 70,320.00 EUR - 105,480.00 EUR | Netherlands: 108,000.00 EUR - 162,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

  We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

  It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

  In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

  For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

  This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.