Rooms Back of House Employee-Turn Down Attendant

Kimpton Hotels & Restaurants; Spa; On-site; EUR 9,800 - 12,000; Full time

Job summary

Kimpton Hotels & Restaurants in Spa, Belgium is seeking a Guestroom Attendant to perform turndown and cleaning according to housekeeping standards. You will turn beds down, replace linen, and tidy bathrooms, ensuring guest comfort and safety after each shift.

The role requires high school diploma preference, about 1 year in customer service, good written and verbal communication, and a flexible schedule including evenings, weekends and holidays.

Qualifications

• 1 year of experience in customer service or similar role.
• Basic writing and professional communication skills.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Turn beds down and replace with clean linen.
• Replace all glasses and tidy up the bathroom.
• Inform Housekeeper of anything unusual and check the on-call list for the next evening.
• Report maintenance problems to Housekeeping.
• Provide friendly and courteous service to the guest.
• Other duties may be assigned as necessary.

Job description

Provide guestroom turndown and cleaning service according to housekeeping standard procedures.

Essential Duties And Responsibilities

• Turn beds down.
• Remove all dirty linen and replace with clean linen.
• Replace all glasses, and tidy up the entire bathroom.
• Inform the Housekeeper of anything unusual and check the "on-call" list for the next evening.
• Report all maintenance problems to Housekeeping.
• Take every opportunity to provide friendly and courteous service to the guest.
• Other duties may be assigned as necessary.

Specific Experience We're Seeking

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Basic writing skills, professional communication skills.
• Flexible schedule, able to work evenings, weekends and holidays.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma is preferred. 1 year of experience in customer service or similar role.

Language Skills

Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands

While performing the duties of this job, the employee is constantly required to bend, crouch, kneel, reach, twist, stretch, push, pull, stand, see, and hear. The employee is frequently required to squat, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), walk, and speak. The employee is occasionally required to lift and/or move 10-25lbs and minimally move up to 50lbs.

Mental Demands

While performing the duties of this job, the employee is frequently required to produce detailed work, use verbal communication, have customer contact, and handle multiple concurrent tasks. The employee is occasionally required to use reasoning skills and handle constant interruptions. The employee is minimally required to use math and written communication.

Work Environment

While performing the duties of this job, the employee may be occasionally exposed to heat, odor, fumes, dirt, dampness, noise, vibrations, and use of tools/equipment.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $8.00 USD - $10.00 USD per hour, plus gratuities