IT Retail Operations Specialist

Samsonite International S.A; Oudenaarde; On-site; EUR 52,000 - 74,000; Full time

Job summary

Samsonite International S.A in Belgium seeks a capable Retail IT Support specialist to work closely with store personnel, retail management and business stakeholders across Europe to keep retail operations running smoothly.

You will act as the first point of contact for retail technology incidents, service requests and operational issues, coordinate new store openings, relocations and IT readiness activities, and support retail applications including POS, omnichannel, CRM, order management and

Responsibilities

• Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
• Act as the first point of contact for retail technology incidents, service requests and operational issues.
• Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
• Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
• Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
• Work closely with internal IT teams and external partners to ensure operational continuity.
• Coordinate and execute testing.
• Deployment activities for new releases, enhancements and projects.
• Analyze recurring incidents and recommend structural improvements.
• Maintain clear operational documentation, knowledge articles and support procedures.
• Support business users during peak trading periods and major rollout activities.
• Contribute to the continuous improvement of retail processes, user experience and operational efficiency.

Job description

The ideal candidate will:

• Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
• Act as the first point of contact for retail technology incidents, service requests and operational issues.
• Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
• Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
• Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
• Work closely with internal IT teams and external partners to ensure operational continuity.
• Coordinate and execute testing.
• Deployment activities for new releases, enhancements and projects.
• Analyze recurring incidents and recommend structural improvements.
• Maintain clear operational documentation, knowledge articles and support procedures.
• Support business users during peak trading periods and major rollout activities.
• Contribute to the continuous improvement of retail processes, user experience and operational efficiency.