Retail Account Manager - BE

FSTEU - FIRST STOP EUROPE; Zaventem; On-site; EUR 45,000 - 65,000; Full time

Job summary

FSTEU - FIRST STOP EUROPE in Belgium seeks a Retail Account Manager to implement and develop the Retail Network with Partners, focusing on services, sales, marketing and customer service at POS.

You will recruit, develop and manage maintenance and repair centre networks, while collaborating with marketing and procurement to execute effective strategies and achieve business success.

Qualifications

• Bachelor or Master degree in Economics, Marketing, Business Administration or Management Engineering as preference.
• Min 3 years in Retail, Business Development, Key Account, Sales/After Sales roles with targets.
• Experience in complex, international or matrix environments is desired.
• Knowledge of B2B, automotive or tyre business is a plus.

Responsibilities

• Develop and recruit high-quality retail partners aligned with our vision and values.
• Drive business development balancing new Partners with growth of existing ones.
• Build strong Partner relationships to understand needs and satisfaction levels.
• Grow sales and revenue by identifying trends and optimizing procurement at POS.
• Promote centralized procurement services to maximize supplier rebates.
• Link centralized programs to Partners and drive adoption through education.
• Improve store layouts, inventory management and processes with Partners.
• Provide training to enhance Partner capabilities in sales, marketing and product knowledge.
• Monitor performance by setting targets and implementing corrective actions.
• Contribute to strategic planning with senior management.

Skills

Retail sales

Business development

Key account management

Sales/marketing alignment

Education

Bachelor's or Master's degree in Economics

Bachelor's or Master's in Marketing

Bachelor's or Master's in Business Administration

Management Engineering (preferred)

Tools

MS Office

SharePoint

Excel

PowerPoint

Job description

Requisition ID55589-Posted26/08/2026-BE-FSTEU-ZAVENTEM (BE-BEFE)- Country (1) - Job Family (1) -Full time-Open-ended/permanent

In line with Bridgestone Europe and First Stop guidelines, the Retail Account Manager is responsible for implementation & development of the Retail Network as well as contributing to the joined success of the Network and the Partner by ensuring:

• The efficiency and profitability of the Retail Network by being the key window and consultant for our Partners to improve and optimise their operating profit and more particularly services, sales, marketing, and customer service for their points of sales
• Recruit, develop and manage the retail network of maintenance and repair centres and work closely with our partners as well as central functions such as marketing and procurement to execute an effective strategy and deliver success to our business

Responsibilities:

• You develop the network by identifying and recruiting high-quality prospects who align with our vision and values, and by actively supporting the onboarding, monitoring, and development of Partners
• You drive business development by balancing your efforts between recruiting new Partners and supporting the growth of existing ones ensuring both expansion and quality
• You build strong relationships with Partners to understand their needs and ensure high levels of satisfaction
• You grow sales and revenue by identifying trends, applying effective sales techniques, and optimizing procurement processes at the point of sale (POS)
• You promote centralized procurement services across the network to maximize negotiated supplier rebates for both the network and individual Partners
• You act as the key link between centralized programs (Marketing, Fleets, Procurement, Digital Tools) and the Partner network, driving adoption through engagement, education, and support
• You improve operational efficiency by consulting on inventory management, store layouts, and process optimization
• You provide training and development opportunities to enhance Partner capabilities in sales, marketing, customer service, and product knowledge
• You monitor performance by setting targets, tracking progress, and implementing corrective actions when needed
• You contribute to strategic planning by collaborating with senior management to define long-term goals, and the steps needed to achieve them as well as improve our offerings to the network

Qualifications & Experience Required

Education, Master, other certification:

• A Bachlors or Masters degree in Economics, Marketing, Business administration, Management Engineering as preference

Experience (years):

• Min 3years in Retail, Business Development, Key Account, Sales/After Sales Account roles consistently meeting or exceeding targets
• Experience in sales organizations in a complex and international and/or matrix environment
• Knowledge of B2B environment, automotive and tyre business, after sales, spare parts, is considered a plus

Technical Skills:

• Sales & Marketing Retail Know-How: Familiarity with retail and the industry
• Analytical skills: the ability to analyze sales data, market trends and operational metrics to identify areas for improvement and develop data-driven strategies
• IT literacy: MS Office package including Outlook, Excel, SharePoint and PowerPoint

Languages Skills:

• Dutch - native or fluent
• English - full professional proficiency
• French - professional proficiency

Soft/Behavioral Skills:

• Customer focus: a deep understanding of customer needs and the ability to enhance customer satisfaction through tailored solutions
• Communication skills: strong verbal and written communication skills for effectively conveying ideas, presenting findings, and collaborating with team members and clients
• Interpersonal skills: the ability to build and maintain strong relationships with clients, colleagues and stakeholders fostering a collaborative environment
• Negotiation skills: effectively negotiate with partners and prospective partners to secure favorable terms and build mutually beneficial relationships