Rental Support Assistant (NL/FR/ENG)

Rentmore BV; Brussel Hoofdstad; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Group insurance

Commuting allowance

Home office 1 day

Growth opportunities

Résumé du poste

RentMore in Brussels is seeking a motivated Junior Rental Support Assistant to bolster our administrative team. You will handle incoming inquiries, manage key inventory, and coordinate with suppliers to ensure tenants receive a smooth move-in and stay.

Fluency in Dutch, French and English, plus a proactive, organised approach, will help you excel. This hybrid role offers home-office one day per week, a competitive salary, and opportunities to grow within RentMore.

Qualifications

• Fluent in Dutch, French and English.
• Strong organisational skills and attention to detail.
• Experience in administrative or customer service roles is a plus.

Responsabilités

• Serve as first point of contact for calls and inquiries.
• Handle emails from tenants and owners.
• Maintain accurate inventory records and scheduling.
• Coordinate with cleaners and suppliers for keys and access.

Connaissances

Dutch proficiency

French proficiency

English proficiency

Organisational skills

Customer service

Outils

Office suite

Description du poste

Are you organised, customer-oriented and someone who enjoys administrative work and bringing structure? Join our team at RentMore!

RentMore specialises in furnished and serviced apartment rentals in Brussels. We provide comfortable, turnkey housing solutions for expats, EU professionals, international organisations and corporate clients.

Our team works together to ensure a smooth rental experience for both tenants and property owners-from the first contact to the end of a tenancy and beyond.

We are looking for a (Junior) Rental Support Assistant to strengthen our team.

As a Rental Support Assistant, you will provide administrative and operational support to different teams within RentMore. You will play an important role in ensuring that our tenants receive a smooth and well-organised service, from the preparation of their arrival to their ongoing stay and even after they have moved out.

You enjoy working with checklists, organising, tasks and ensuring that every action is properly followed up and completed on time.

Your Responsibilities

• Acting as the first point of contact for incoming calls and customer enquiries.
• Handling and following up on emails from tenants and property owners.
• Communicating professionally in Dutch, French and English.
• Welcoming visitors to our office.
• Managing and maintaining an accurate overview of our key inventory.
• Ordering keys and coordinating with suppliers and relevant partners.
• Following up on key orders, deliveries and outstanding requests.
• Ensuring that the correct keys are available and ready when needed.

Key management is an important part of this role and requires strong organisational skills, accuracy and consistent follow-up.

• Supporting different teams with day-to-day administrative tasks.
• Working with task lists and ensuring that actions are followed up on time.
• Keeping information and files accurate and up to date.
• Ensuring that all administrative and practical preparations are completed before a tenant moves in, including doorbells, mailboxes, keys and welcome information.
• Organising and communicating with our cleaning teams.
• Coordinating cleaning schedules and practical arrangements.
• Following up on cleaning-related tasks and ensuring clear communication.
• Checking cleaning crew invoices to ensure that services are correctly invoiced and discrepancies are identified and followed up.

You will work closely with several teams to ensure that our apartments and tenant services are properly prepared, organised and managed.

We are looking for a junior candidate with a positive attitude, a structured approach and a willingness to learn.

You speak and write Dutch, French and English fluently.

You enjoy administrative work and keeping things organised.

You like working with task lists, planning and follow-up.

You have a strong sense of order, accuracy and cleanliness.

You are customer-friendly and communicate professionally.

You are proactive and take ownership of your responsibilities.

You pay attention to detail and ensure tasks are completed correctly.

You are comfortable managing multiple tasks and priorities.

Previous administrative or customer service experience is a plus, but not essential.

What matters most to us? Your motivation, organisational skills and willingness to learn and grow with our team. Fluency in Dutch, French and English is essential for this role.

What we offer:

• A competitive salary in line with your experience and responsibilities.
• Possibility to work from home 1 day per week, after completing at least 6 months of internal training.
• Group insurance.
• Commuting allowance for home-to-work travel.
• A friendly team atmosphere, with fun team-building activities and regular team moments.
• Opportunities to attend training and develop your skills, with room to grow within RentMore.

A varied role in a growing team where you will have the opportunity to learn, take responsibility and develop your skills.