Regional Sales Support & Operations Specialist

Niko; Belgique; Hybride; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Flexible hours

International team

Onboarding & training

Résumé du poste

Wygwam, a division of the Niko Group, is expanding its sales support team across Belgium, the Netherlands and France. As Sales Business Supporter you will bridge customers and internal functions, handling orders, inquiries, pricing, and after-sales coordination in a fast-paced, international environment.

You will collaborate with Sales, Operations, Finance and Logistics, own data accuracy in SAP, and contribute to process improvements while delivering a professional, proactive customer

Qualifications

• Experience in Sales Support or similar commercial role.
• Fluent in Dutch and French, both spoken and written.
• Proficient English communication in an international setting.
• Strong data handling and attention to detail.
• Proficient Excel and MS Office skills.
• Experience with SAP or ERP systems is an advantage.

Responsabilités

• Support end-to-end sales processes across Belgium, Netherlands, and France.
• Handle daily customer inquiries and follow-up via appropriate channels.
• Process customer orders accurately with timely administrative follow-up.
• Manage returns and coordinate with internal departments for resolution.
• Maintain customer, product, and pricing data in SAP with accuracy.
• Manage commercial agreements, pricing structures, and bonus schemes per guidelines.
• Monitor delivery performance and assist with delivery issues.
• Act as the link between customers and internal stakeholders (Sales, Operations, Finance, Logistics).
• Support product launches, pricing updates, and SAP developments.
• Identify opportunities for process improvements and drive efficiencies.
• Work with data across multiple systems ensuring quality and consistency.

Connaissances

Sales support

Customer service

Operations

Business support

Dutch

French

English

Data management

Excel

MS Office

Outils

SAP

Description du poste

Wygwam, a division of the Niko Group, is expanding its sales support team across Belgium, the Netherlands and France. As Sales Business Supporter you will bridge customers and internal functions, handling orders, inquiries, pricing, and after-sales coordination in a fast-paced, international environment.

You will collaborate with Sales, Operations, Finance and Logistics, own data accuracy in SAP, and contribute to process improvements while delivering a professional, proactive customer