Quality & Operational Excellence Specialist

USTBC ABB Installation Products Inc.; Machelen; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Meal vouchers

Vacation days

Insurance

Company car

Hybrid/Remote options

Flexible work locations

Job summary

ABB Electrification is seeking a Senior Operations & Transformation Leader to advance continuous improvement across the organization, spanning EDI, SAP optimizations, and Salesforce excellence. You will work with Customer Operations, Product Marketing, Sales, IT and Business Excellence to deliver measurable impact from Diegem, Belgium.

You will set up and drive multi-system integration projects and lead change management, adopting Lean and Six Sigma methods to standardize processes and boost

Qualifications

• 10+ years of experience in operations, process excellence, project management, business systems, or business analysis, with leadership of transformation initiatives.
• Strong SAP experience: configuration, optimization, implementation, or business process design (S/4HANA).
• Proven Salesforce CRM optimization, reporting, and user adoption skills.
• Track record of leading multi-workstream programs and cross-functional teams.
• Experience with Lean, Six Sigma, and continuous improvement programs.

Responsibilities

• Set up and manage EDI connectivity with customers and partners for seamless data exchange.
• Lead IT transformation projects including SAP implementations and digitalization programs from planning to adoption.
• Drive continuous improvements within SAP environments focusing on standardization, efficiency, and quality.
• Act as Salesforce champion and lead CRM optimization and data-driven insights for the business.
• Implement Operational Excellence programs to improve efficiency, quality, and organizational culture.

Skills

Project management

Stakeholder management

Change management

Lean Six Sigma

SAP expertise

Salesforce

Data-driven

Education

Bachelor’s or Master’s degree in a related field

Tools

SAP (S/4HANA)

Salesforce (SFDC)

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Marketing & Sales Manager
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Your role and responsibilities

In this role, you will advance continuous improvement and operational excellence across ABB Electrification, transforming how we operate by combining process optimization, system expertise, and consistent quality focus. Each day, you will lead strategic initiatives that span EDI connectivity, SAP optimization, Salesforce excellence, and operational transformation - working across Customer Operations, Product Marketing, Sales, IT, and Business Excellence to deliver measurable impact.

This role is contributing to ABB Electrification in Diegem, Belgium.

Main stakeholders are Customer Operations, Product Marketing, Sales, IT, Business Excellence, and international teams.

Reporting Manager: Local Business Unit Manager ABB Electrification Belux.

Work model: hybrid.

You will be mainly accountable for:

• Setting up, implementing, and managing EDI-connectivity solutions with customers and external partners to ensure seamless data exchange and integration across platforms.
• Leading business and IT transformation projects as Project Manager - including SAP implementations (S/4HANA migrations, Conga deployments, digitalization programs) - from planning through execution, change management, and user adoption.
• Identifying, developing, and implementing continuous improvements within SAP environments and related systems, with a focus on process standardization, efficiency, and quality.
• Acting as Salesforce (SFDC) Champion and key user, coordinating CRM optimization, user adoption, and delivery of customer and market intelligence through the platform.
• Initiating and executing Operational Excellence programs focused on efficiency, standardization, quality improvement, and organizational culture transformation.

Our team dynamics

You will join a collaborative team where continuous improvement mindset and operational excellence are core values. You will work in an environment that values both strategic thinking and practical execution, where cross-functional collaboration helps create innovation and where your contributions directly benefit customer satisfaction and competitive advantage.

Qualifications for the role

• You have 10+ years of relevant experience in operations, process excellence, project management, business systems, or business analysis - with proven experience in leading operational transformation initiatives.
• You are highly skilled in SAP environments, with demonstrated experience in configuration, optimization, implementation, or business process design within SAP systems (S/4HANA, modules, reporting, or integration).
• You have established knowledge of Salesforce (SFDC), including CRM platform optimization, user adoption, reporting, and customer data management.
• You bring solid project management experience, with demonstrated ability to manage complex, multi-workstream initiatives, lead cross-functional teams, and deliver results on time and within scope.
• You bring knowledge of Lean, Six Sigma, and Continuous Improvement methods, along with experience creating and carrying out process improvement programs that produce measurable results.
• You are innovative and change-driven, with well-developed stakeholder management skills, well-developed communication abilities (Dutch and English fluent), and the ability to inspire and lead teams through organizational transformation.
• You hold a Bachelor's or Master's degree in Business Management, Supply Chain, Engineering, IT, or a related field - or demonstrate equivalent professional experience and certifications.

What's in it for you?

• Attractive salary
• Meal vouchers, expense reimbursement
• 32 paid vacation days (20 legal + 12 ADV)
• Comprehensive hospitalization, group, and pension insurance
• Electric company car + European charging card
• Flexible work locations - at home, on site, or from The Wings, our brand-new office in Diegem
• Freedom to plan your day, set your pace, and own your results

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader enabling the efficient and reliable distribution of electricity from source to socket. With more than 50,000 employees across 100 countries, we collaborate with our customers and partners to solve the world's greatest challenges in electrical distribution and energy management. As the energy transition accelerates and electricity demands grow, we are electrifying the world in a safe, smart and sustainable way. At ABB, we are 'Engineered to Outrun', and we are committed to helping our customers and partners do the same.

go.abb/electrification

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