Product Specialist

ABB; Machelen; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ABB Robotics in Belgium is seeking a Sales Support Manager - Customer Support to strengthen the technical backbone of our product portfolio for customers and internal teams. The role focuses on providing expert guidance on robot installations, configurations, and applications, supporting sales with demonstrations, and delivering training to customers and partners across the Benelux region.

The position requires collaboration with engineering, service, and project groups, with occasional travel

Qualifications

• Bachelor's or Master's degree in Electromechanics, Automation, Robotics or equivalent.
• Proven experience with industrial robots and automation solutions.
• Knowledge of robot programming, vision systems, networking, and industrial communication protocols.
• Experience with programming languages such as Python and JavaScript is considered an asset.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with commercial awareness.
• Excellent communication skills in Dutch and English; knowledge of French is an advantage.
• Willingness to travel within the Benelux region and occasionally abroad.

Responsabilités

• Provide technical expertise to customers for industrial robots, robot cells, and automation solutions.
• Advise customers on the selection, configuration, and application of robotics solutions.
• Contribute to technical concepts and solutions based on customer requirements.
• Simulation of robot installations.
• Support the sales team with technical presentations, demos, and quote preparations.
• Provide technical support during the startup of our products, including root cause analysis and developing corrective actions.
• Collaborate with the engineering, service, and project teams of our customers to ensure successful implementations.
• Organize and deliver product training to customers, partners, and internal staff.

Connaissances

Robot programming

Vision systems

Networking

Industrial communication protocols

Python

JavaScript

Formation

Bachelor's degree in Electromechanics, Automation, Robotics or equivalent

Master's degree in Automation/Robotics or equivalent

Outils

Python

JavaScript

Description du poste

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position Reports To

Sales Support Manager - Customer Support

Your Role And Responsibilities

The product support department is responsible for the technical support of the ABB product portfolio for customers and internal stakeholders. The technical experts within this group support sales, service and project teams of our customers in designing, building and commissioning robot installations.

You Will Be Mainly Accountable For

• Provide technical expertise to customers for industrial robots, robot cells, and automation solutions
• Advise customers on the selection, configuration, and application of robotics solutions
• Contribute to technical concepts and solutions based on customer requirements
• Simulation of robot installations
• Support the sales team with technical presentations, demos, and quote preparations
• Provide technical support during the startup of our products, including root cause analysis and developing corrective actions
• Collaborate with the engineering, service, and project teams of our customers to ensure successful implementations
• Organize and deliver product training to customers, partners, and internal staff

Qualifications For The Role

• Bachelor's or Master's degree in Electromechanics, Automation, Robotics or equivalent through experience
• Proven experience with industrial robots and automation solutions
• Knowledge of robot programming, vision systems, networking, and industrial communication protocols
• Experience with programming languages such as Python and JavaScript is considered an asset
• Strong analytical and problem-solving skills
• Customer-oriented mindset with commercial awareness
• Excellent communication skills in Dutch and English; knowledge of French is an advantage
• Willingness to travel within the Benelux region and occasionally abroad

Competencies

• Customer Focus
• Teamwork and Collaboration
• Results Orientation
• Quality Awareness
• Problem Solving

More About Us

This position is part of ABB's Robotics Division, a global leader in robotics. We are entering an exciting new chapter following the announcement of our intention for ABB Robotics to be acquired by SoftBank Group. SoftBank is a globally recognized technology group with a market value of approximately $300 billion and an investor and operator with a strong focus on AI, robotics, and next-generation computing.

By joining us now, you will become part of a pioneering team shaping the future of robotics, working alongside world-class experts in a fast-evolving, innovation-driven environment.

Lead the future.

This is where innovation accelerates, industries are reinvented, and your impact helps move the world forward.

Run What Runs The World.

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