Process expert/coach (SRQ163588)

TiTANS België; Brussel Hoofdstad; Hybrid; EUR 80,000 - 110,000; Full time

Job summary

TiTANS België is seeking an experienced Agile Process Coach to guide IT teams under an agile referential in a multinational group. You will shape and maintain IT processes, drive compliance, and partner across the organization to optimize value delivery.

The role emphasizes coaching, process maturity, and knowledge management, with a 50/50 on-site and homeworking arrangement in Belgium. Fluency in English is required; Dutch/French optional.

Qualifications

• Mandatory: 10+ years IT experience.
• Strong analytical skills and ability to structure complex matters.
• Proven ability to deliver IT delivery and/or production improvements.
• Clear communication, collaboration, and workshop facilitation.
• Ability to produce high-quality written content.
• Preferable: experience with process improvement techniques (e.g., PDCA, value stream mapping) and regulatory knowledge.

Responsibilities

• Coach and mentor the Process Team in daily activities, improvements and team evolution.
• Define and maintain IT processes aligned with the Group process framework.
• Ensure compliance and identify gaps caused by group rules or regulations.
• Coach and collaborate with partners to simplify and optimize processes.
• Support process maturity assessments and contribute to process documentation.
• Evolve the process agile referential and knowledge management tools.

Skills

Strong analytical skills

Clear communicator

Leadership

Structured approach

Independent worker

Customer-oriented

Tools

PDCA

Value stream mapping

IT management frameworks

Job description

Mission context

Are you passionate about driving meaningful change in a dynamic IT landscape? Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you're excited about supporting a more sustainable world through smarter, more efficient IT processes, this role is for you.

Why This Role Matters

As part of our Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring our ways of working are efficient, effective, and fully compliant. You'll be guiding colleagues to deliver more value while keeping pace with regulatory expectations and the Group's process framework. This is a unique chance to influence our Agile way of working at the heart of the organization.

Your Future Responsibilities

• Coach and mentor the Process Team in their daily activities, improvements and team evolution
• Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g. delivery management, organization, sourcing, risk and security management)
• Ensure compliance and proactively identify gaps or improvement needs caused by our sources (IT Group rules, National Bank of Belgium or EU regulations)
• Coach and collaborate with our key partners, enabling them to steer and continuously simplify and optimize processes across the organization
• Support process maturity assessments and contribute to process documentation within the agile referential
• Ensure the evolution of the process agile referential and knowledge management tools

Language requirements

Dutch: Optional
French: Optional
English: fluent in English, both orally and in writing

Certification

Optional: lean, IT framework

Telework

Expectation: 50% on site & 50% homeworking

Required experience

You have at least 10 years of relevant experience

Technical experience

• mandatory
• - Has strong analytical skills, create structure in complex matters.
• - Has a proven experience in IT delivery and/or Production.
• - Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
• - Can facilitate and coach workshops with multiple stakeholders.
• - Can produce high-quality written content, structure information cleanly.
• preferable
• - Experience with process improvement techniques (e.g., PDCA, value stream mapping,..).
• - Familiarity with IT management frameworks.
• - Knowledge of compliance and regulatory requirements.

Business experience

• mandatory
• Experience in IT
• preferable
• Experience in banking sector

Soft skills

• - Strong analytical skills
• - Strong communicator, diplomatic and customer-oriented
• - Structured approach
• - Able to work independently
• - Accuracy and precision
• - Quality-minded and eye for detail
• - Goal-oriented
• - Leadership