Process Engineer

In4Matic; Brussel Hoofdstad; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

In4Matic is seeking a process professional to shape end-to-end investment and financial insurance processes in a multidisciplinary Agile setting. You will optimize customer journeys, strengthen risk controls, and deliver compliant, well-documented solutions for internal and external users.

The role requires 2 to 5 years of relevant experience, a degree in a related field, and strong analytical and communication skills.

Qualifications

• Experience in process management and improvement methodologies.
• Knowledge of risk management and control principles.
• Understanding of investment or banking domains.
• Familiarity with business architecture concepts and data management.

Responsabilités

• Define and implement new business processes aligned to architecture principles and strategy.
• Improve existing processes to boost customer satisfaction and efficiency.
• Support analysis, testing, and refinement of application changes.
• Monitor processes with metrics, feedback, and complaints to find improvements.
• Conduct analyses to support process design and optimization.
• Collaborate with business, IT and operational stakeholders for practical solutions.
• Create clear documentation for standardization, incident handling, and adjustments.
• Ensure compliance with internal and external guidelines including legal controls.
• Support change management and user adoption after new processes.
• Contribute to Agile delivery and shared ownership of outcomes.

Connaissances

Process management

Process improvement

Risk management

Investment domain knowledge

Business architecture basics

Automation

Data management

Formation

Bachelor’s or Master’s degree

Description du poste

Our client is looking for a process professional to help shape and improve end-to-end investment and financial insurance processes within a multidisciplinary Agile environment. The assignment focuses on optimizing customer journeys, strengthening risk control, and supporting the delivery of efficient, compliant, and well-documented solutions for internal and external users.

Responsibilities

• Define and implement new business processes in line with the organization’s business architecture principles and strategic objectives.


• Adapt and improve existing processes to enhance customer satisfaction, operational efficiency, and risk management.


• Contribute to the analysis, testing, and refinement of application changes when relevant.


• Monitor current processes using indicators, complaints, and operational feedback to identify improvement opportunities.


• Conduct analyses and studies to support process design and optimization.


• Collaborate closely with business, IT, and operational stakeholders to ensure practical and workable solutions.


• Create and maintain clear, accessible documentation to support standardization, incident handling, and process adjustments.


• Ensure processes and related documentation comply with internal and external guidelines, including legal, compliance, and control requirements.


• Support change management activities and user adoption after implementation of new or revised processes.


• Participate actively in ideation and solution design to ensure alignment with business needs, bank strategy, efficiency, and risk management objectives.


• Contribute to Agile delivery by helping the team complete planned sprint work and taking shared ownership of outcomes.

Technical Skills

• Good knowledge of process management tools.


• Experience with process improvement methods and techniques.


• Understanding of risk management and control principles.


• Knowledge of the investment or banking domain.


• Nice to have: basic understanding of business architecture, automation, robotization, and data management.

Profile

• Bachelor’s or Master’s degree, or equivalent experience.


• 2 to 5 years of relevant experience.


• Strong analytical skills with the ability to structure and model information clearly.


• Excellent communication and facilitation skills, both spoken and written.


• Confident influencer with strong persuasion and negotiation abilities.


• Proactive, tenacious, and solution-driven mindset.


• Customer-oriented approach with a focus on delivering value.


• Collaborative team player who enjoys sharing knowledge and learning from others.


• Comfortable working in an Agile environment and embracing focus, openness, commitment, respect, and courage.

Practical Information

• Languages: Dutch fluent, French good, English good.


• Working arrangement: 50% on site and 50% homeworking.


• Travel: not applicable.

Contactperson & Reference

• Reference #: INW27997


• Marilyn Weytens


• [e-mail]