Private Client Relations Manager

Inside Lvmh; Brussel Hoofdstad; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Louis Vuitton seeks a Regional Private Client Relations Manager to drive High-Value client development, retention, and reactivation across markets. You will empower store teams with robust VIC mapping and regional CRM delivery to accelerate loyalty and growth.

You will lead cross-functional collaboration with Events, Merchandising and Training to shape exclusive experiences, optimize gifting, and translate global priorities into regional roadmaps while ensuring superb client service standards.

Qualifications

• 3+ years in luxury client development, CRM, or private client relations.
• Proven track record in Top Client strategy and high-value acquisition.
• Strong analytical ability to translate CRM data into retail strategies.
• Excellent cross-market coordination and stakeholder management.

Responsibilities

• Define and drive regional private client strategy with market leadership to accelerate Top Client development, engagement and retention.
• Oversee Top Client mapping across the region, identifying priority clients and growth opportunities.
• Establish frameworks for Top Client development plans and monitor progress with markets and stores.
• Drive regional retention and upgrade initiatives for high-potential clients through personalized engagement.
• Partner with Events and Merchandising to shape the regional calendar of private client experiences.
• Define guidelines for client hospitality, gifting and guest experiences, ensuring consistency and local relevance.
• Oversee regional client development and entertainment budget planning and performance monitoring.
• Translate global client development priorities into regional roadmaps and guidelines.

Job description

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched.”

As the Regional Private Client Relations (PCR) Manager, you will drive the regional strategy for High-Value Client development, retention, and reactivation. You will empower store teams by establishing robust frameworks for VIC mapping, orchestrating impactful regional/international client experiences and events, and optimizing gifting and CRM strategies to accelerate long-term client loyalty and business growth.

Job responsabilities

Private Client Relations & Top Client Development

• Define and drive the regional private client strategy, partnering with market and store leadership to accelerate Top Client development, engagement and long-term retention.
• Oversee Top Client mapping across the region, identifying priority clients, high-potential profiles and growth opportunities within and across markets.
• Establish a framework for individual Top Client development plans, supporting markets and stores in defining tailored engagement strategies and monitoring progress.
• Drive regional retention and upgrade initiatives, enabling markets to nurture high-potential clients into future Top Clients through personalized engagement and experiences.
• Partner with Events and Merchandising teams to shape the regional calendar of private client experiences, ensuring alignment with Maison priorities, appropriate client targeting and measurable business impact.
• Define guidelines for client hospitality, gifting and guest experiences, ensuring consistency with standards while allowing for local relevance.
• Oversee regional client development and entertainment budget planning, allocation and performance monitoring, with markets.

Client Analytics & Insights

• Analyze the regional client portfolio to identify growth opportunities across key client segments
• Define and monitor regional client development KPIs, with a focus on high-value client recruitment, retention, reactivation and upgrade.
• Translate CRM data and client insights into actionable recommendations for markets and stores, informing client prioritization and engagement strategies.
• Monitor client activity and purchasing behavior across markets to identify emerging trends, development opportunities and attrition risks.
• Lead regular client performance reviews with markets, identifying gaps, agreeing on action plans and sharing successful practices across the region.

Business Development & Client Recruitment

• Develop the regional high-value client recruitment strategy, identifying priority audiences, networks and acquisition opportunities.
• Identify and cultivate regional partnerships and networks that can support qualified client acquisition, working with markets to activate relevant local opportunities.
• Partner with market leadership and relevant regional teams to develop exclusive experiences, partnerships and networking initiatives.
• Facilitate cross-market collaboration on client recruitment and development opportunities, ensuring coordinated outreach and a consistent client experience.
• Assess the effectiveness of recruitment initiatives and scale successful approaches across the region.

Cross-Functional Collaboration & Market Enablement

• Act as the regional point of contact for private client development, connecting headquarters, markets and stores to ensure alignment.
• Translate global client development priorities into regional roadmaps and guidelines, adapting them to market needs and business opportunities.
• Equip market and store teams with clienteling frameworks, engagement tools and best practices to strengthen Top Client relationships.
• Partner with Training teams to build capabilities in high-value client recruitment, personalized engagement, retention and upgrade.
• Coordinate with Merchandising, Events, Digital, Client Services and other relevant teams to deliver integrated client development initiatives.
• Foster a client-centric culture across the region, promoting accountability, collaboration and the sharing of best practices.

Profile

• Fluent in English (additional regional language is a plus).
• At least 3 years of experience in luxury client development, CRM, or private client relations.
• Record in driving Top Client strategy, retention, and high-value acquisition.
• Strong analytical skills to translate CRM data into actionable retail strategies.
• Experienced in cross-functional collaboration to shape exclusive client experiences.
• Skilled in budget management, KPI tracking, and regional performance monitoring.
• Excellent stakeholder management, communication, and cross-market coordination.
• Inspiring leadership grounded in luxury service standards and client-centricity.
Growth-minded, strategic, and adaptable in a multi-market environment.

Recruitment process

• Following the submission of your application, you will receive via email the first feedback on your application.
• Successful applicants will be moving to the first steps of the recruitment process.
• There will be (minimum) three rounds of interviews either via Zoom or in person (with Client Development Director, Head Office Management and HR).