Prada Client Advisor Dutch Speaker

BoF Careers; Brussel; On-site; EUR 28,000 - 42,000; Full time

Job summary

Prada Group in Brussels invites applications for a Luxury Store Ambassador to convey the brand philosophy and guide clients into the world of Prada. You will maximize individual and team sales, delivering an extraordinary luxury customer experience that places the client at the center of every interaction.

The role requires passion for luxury fashion, strong relationship-building skills, and the ability to work both independently and as part of a team, while maintaining Prada's high standards of

Qualifications

• Passion for selling and stores.
• Interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Ability to work well in a team and independently.
• Excellent communication and interpersonal skills.

Responsibilities

• Create a welcoming environment for clients and provide excellent service in line with the client journey.
• Capture customer data into the CRM to build relationships and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistently exceptional in-store experience and a positive working environment.
• Welcome and serve customers with outstanding in-store experiences.
• Cross-sell with all departments to maximize sales and achieve individual targets.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager as needed.
• Maintain the shop floor and visual displays to Prada guidelines and stock procedures.
• Support security and be vigilant against theft.

Skills

Passion for selling

Luxury/fashion interest

Relationship building

Team player / independent

Excellent communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

To be the "Ambassador" who conveys and promotes the brand philosophy and values to the final clients, guiding them into the world of Prada.

As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.

Responsibilities

• Create a welcoming environment for the clients, and strive to meet their needs and requests, providing them an excellent service in accordance with the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunities in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Prada operational guidelines and stock procedures.
• Contribute to ensure a high level of security and remain attentive to prevent from product thefts.

Knowledge And Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills