Pool & Beach Attendant

Kimpton Hotels & Restaurants; Spa; Sur place; EUR 10 000 - 13 000; Plein temps

Résumé du poste

Kimpton Hotels & Restaurants is seeking a Pool & Beach Attendant to enhance the guest experience at the hotel pool and beach areas. You will manage cleanliness, setup, safety, and guest comfort, while ensuring adherence to safety guidelines and brand standards.

The role requires a minimum of 1 year hotel guest service experience, English fluency, and CPR/First Aid certification is a plus. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• Minimum 1 year guest service experience in a hotel preferred.
• CPR/First Aid certification is an added advantage.
• Excellent communication skills in English.
• Able to work 8–10 hours in sun.
• Able to work in a fast-paced, high-intensity environment.
• Customer service oriented with friendly demeanor.
• Must lift/push/pull/carry at least 25 lbs.
• Flexible schedule including evenings, weekends and holidays.

Responsabilités

• Create an exceptional pool experience with superior service.
• Maintain pool area cleanliness, organization, and stock.
• Ensure chairs and pool area are clean and orderly.
• Assist in setting up and maintaining pool facilities and safety.
• Enforce safety regulations and assist swimmers in danger.
• Greet guests, distribute towels, assist seating and deliver consistent service.
• Know pool facilities, safety procedures, and emergency responses.
• Respond to guest requests and resolve issues promptly.

Connaissances

Guest service

English

CPR / First Aid

Sun exposure tolerance

Team player

Formation

First Aid/CPR certification

Description du poste

The Pool & Beach Attendant will be responsible for creating and executing initiatives to set the appropriate scene in hotel and beach pool areas, overseeing swimming and enforcing regulations, and providing guest comfort. It involves ensuring cleanliness, setting up, and safety of all facilities, and attending to guests' needs within the hotel pool area, following the hotel's safety guidelines.

Essential Duties And Responsibilities

• Create an exceptional experience at the pool by providing superior customer service.
• Maintain the pool area by keeping clean, organized and stocked at all times.
• Ensure all chairs are clean and in orderly fashion.
• Maintain entire pool area replacing any missing items and/or repairing (when possible) any items needing attention.
• The position assists in programming the pool areas for the senses: sight, sound, smell, touch, taste.
• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Pool side bar hours of operation, location of facilities, and emergency procedure for rescue.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of the principles and practices of resuscitation, first aid, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Additional projects and responsibilities may be assigned as needed.

Specific Experience We're Seeking

• Minimum 1 year previous guest service experience, within a hotel environment preferred.
• First Aid and Cardiopulmonary Resuscitation (CPR) certification, an added advantage.
• Excellent communication skills and proficient in the English language.
• Must be able to work under the sun for 8-10 hours per day.
• Must be able to work on a fast paced and high intensity work environment.
• Excellent customer service skills and friendly/welcoming personality.
• Able to lift, push, pull and carry a minimum of 25 lbs.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $8.00 USD - $11.00 USD per hour