Loss Prevention Supervisor

Kimpton Hotels & Restaurants; Spa; Sur place; EUR 18 000 - 20 000; Plein temps

Résumé du poste

Kimpton Hotels & Restaurants is seeking a Loss Prevention Supervisor to support the Director of Security in creating a safe environment for guests and employees. The role emphasizes safety education, adherence to standards, and protecting property assets across the hotel.

Requirements include 2+ years as LP Supervisor in a hotel, knowledge of safety protocols, First Aid/CPR certification, and the ability to manage diverse situations while maintaining guest satisfaction and team morale.

Qualifications

• 2+ years of Loss Prevention Supervisor experience in a hotel setting.
• Understanding of safety protocols and local regulations for hotels.
• First Aid/CPR Instructor Certification.

Responsabilités

• Assist the Director of Loss Prevention in daily department operations.
• Maintain logs, certifications and SOPs as required by law.
• Train staff in emergency procedures and incident response.
• Develop and implement emergency procedures.
• Handle complaints and resolve conflicts with guests and staff.
• Supervise staff to protect property assets and ensure safety.
• Fill in for the Director of Loss Prevention when absent.
• Communicate safety codes and procedures clearly to all staff.
• Promote guest satisfaction and continuous improvement.

Connaissances

Loss prevention

Emergency procedures

Communication

Guest service

First Aid/CPR

Outils

Microsoft Office

Description du poste

As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.

Some Of Your Responsibilities Include

• Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
• Maintain logs, certifications and documents required by law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Assist in the development and implementation of emergency procedures.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Report any procedure violations to the Director of Loss Prevention and appropriate management.
• Strive to improve service performance.
• Supervise Loss Prevention staff to effectively monitor and protect property assets.
• Perform duties of the Director of Loss Prevention in their absence.
• Celebrate successes and publicly recognize the contributions of team members.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests.
• Serve as a role model to demonstrate appropriate behaviors!
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Handle guest problems and complaints effectively.
• Bring issues to the attention of the department manager and Director of People and Culture as necessary.
• Report all employee accidents and guest liability incidents in a timely manner.

What You'll Bring

• 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort
• Understanding of safety protocols and local law requirements
• First Aid/CPR Instructor Certification
• Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required
• Ability to manage difficult situations with guests if and when they arise.
• Ability to create and maintain an uplifting, welcoming, and safe environment!
• Must be able to lift 25+ pounds
• Flexible schedule, able to work weekends, evenings and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.

Salary range: $15.00 USD - $17.50 USD per hour, plus gratuities.