Polish-Speaking Customer Support Pro - Lisbon (Onsite)

WW Talents; Brussel Hoofdstad; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal allowance

Paid onboarding & training

Holidays & Christmas allowances

International environment

Career development

Résumé du poste

WW Talents in Lisbon is hiring a Customer Service Representative fluent in Polish and English to support customers via phone, email and chat for pet nutrition products.

You will document interactions in the CRM, resolve issues, and provide accurate product information while delivering empathetic service. The role offers paid onboarding, health insurance, meal allowance, and ongoing training in a multicultural environment.

Qualifications

• Fluent Polish (spoken and written).
• Good command of English.
• Previous customer service experience is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Ability to work independently while contributing to a team environment.
• A genuine interest in pets or animals is a plus.

Responsabilités

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information and support regarding products and services.
• Resolve customer issues while aiming for first-contact resolution whenever possible.
• Escalate complex cases when required and follow internal procedures.
• Accurately document all customer interactions in the CRM system.
• Work independently while managing your own workload effectively.
• Collaborate with colleagues to achieve team KPIs and service quality targets.
• Participate in ongoing training and continuously develop your product knowledge.

Connaissances

Polish language fluency

English language

Customer service experience

Communication skills

Problem solving

Organizational skills

Pets interest

Description du poste

WW Talents in Lisbon is hiring a Customer Service Representative fluent in Polish and English to support customers via phone, email and chat for pet nutrition products.

You will document interactions in the CRM, resolve issues, and provide accurate product information while delivering empathetic service. The role offers paid onboarding, health insurance, meal allowance, and ongoing training in a multicultural environment.