Pharma Software Implementation Lead

IQVIA; Sint-Agatha-Berchem; On-site; EUR 45,000 - 65,000; Full time

Job summary

IQVIA Belgium is seeking a customer-facing role that blends product expertise with strong analytical and project management skills. You will support onboarding, configuration, and rollout of IQVIA’s commercial software suite for pharmaceutical customers, while working with product owners, developers and QA to resolve complex issues.

You will participate in customer meetings, document configurations, and contribute to continuous process improvements, gaining deep platform expertise and potential

Qualifications

• Strong analytical mindset for complex business and technical scenarios.
• Experience in project management, implementation, consultancy, or similar hybrid role.
• Technical affinity with software platforms, data flows, and configuration logic.
• Fluency in English, Dutch, and French (spoken and written).

Responsibilities

• Assist customers during onboarding, configuration, and rollout of our innovations.
• Analyze issues, identify root causes, and propose clear, structured solutions.
• Collaborate with product owners, developers, and QA to escalate and resolve advanced cases.
• Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.
• Maintain accurate documentation of configurations, innovations, and best practices.
• Contribute to continuous improvement of our processes and customer experience.
• Build deep expertise in all our platforms and act as an internal knowledge point for colleagues.
• Lead internal projects like ISO Certification, new roadmap developments, …
• Drive our innovations like IQVIA Doctor In Touch platform to the future.

Skills

Analytical mindset

Project management

Consultancy

Technical affinity

English fluency

Dutch fluency

French fluency

Communication skills

Organizational skills

Proactive attitude

Tools

CRM systems

SQL basics

API concepts

Ticketing systems

Job description

IQVIA Belgium is seeking a customer-facing role that blends product expertise with strong analytical and project management skills. You will support onboarding, configuration, and rollout of IQVIA’s commercial software suite for pharmaceutical customers, while working with product owners, developers and QA to resolve complex issues.

You will participate in customer meetings, document configurations, and contribute to continuous process improvements, gaining deep platform expertise and potential