Pharma Software Implementation & Customer Success Lead

IQVIA; Berchem; On-site; EUR 55,000 - 75,000; Full time

Job summary

IQVIA Antwerpen seeks an experienced professional to support onboarding, configuration, and rollout of our commercial software solutions used by pharma customers in Belgium. You will act as a trusted second-line and advanced support partner, while collaborating with global teams on international support activities.

You will engage with customers to gather requirements, translate them into actionable improvements, and maintain thorough documentation.

Qualifications

• Strong analytical mindset to understand complex business and technical scenarios.
• Experience in project management, implementation, consultancy, or a similar hybrid role.
• Technical affinity: comfortable working with software platforms, data flows, and configuration logic.
• Eagerness to learn our full solution suite and understand how pharma sales processes work.
• Excellent communication skills and confidence to join customer meetings.
• Ability to translate customer needs into clear actions or technical requirements.
• Strong organizational skills and a proactive, solution‑oriented attitude.
• Fluency in English, Dutch, and French (spoken and written).
• Experience in the pharmaceutical or life sciences sector is a plus but not required.
• Interest in new technology like AI, automation…

Responsibilities

• Assist customers during onboarding, configuration, and rollout of our innovations.
• Analyze issues, identify root causes, and propose clear, structured solutions.
• Collaborate with product owners, developers, and QA to elevate and resolve advanced cases.
• Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.
• Maintain accurate documentation of configurations, innovations, and best practices.
• Contribute to continuous improvement of our processes and customer experience.
• Build deep expertise in all our platforms and act as an internal knowledge point for colleagues.
• Lead internal projects like ISO Certification, new roadmap developments, …
• Drive our innovations like IQVIA Doctor In Touch platform to the future

Skills

Analytical mindset

Project management

Implementation

Consultancy

Technical affinity

Communication skills

Requirements translation

Fluent English

Fluent Dutch

Fluent French

Pharma domain knowledge

AI enthusiasm

Tools

CRM systems

Ticketing systems

SQL basics

APIs concepts

Technical architecture

Job description

IQVIA Antwerpen seeks an experienced professional to support onboarding, configuration, and rollout of our commercial software solutions used by pharma customers in Belgium. You will act as a trusted second-line and advanced support partner, while collaborating with global teams on international support activities.

You will engage with customers to gather requirements, translate them into actionable improvements, and maintain thorough documentation.