Project Manager – Digital Customer Solutions

IQVIA; Zaventem; On-site; EUR 55,000 - 85,000; Full time

Job summary

IQVIA is seeking a skilled professional to support onboarding, configuration, and rollout of our commercial software across Belgian pharmaceutical customers.

You will blend customer interaction and product expertise, serving as a trusted second-line and advanced support partner while contributing to international support activities.

Qualifications

• Experience in project management, implementation, or consultancy.
• Strong ability to translate customer needs into technical actions.
• Excellent communication and meeting facilitation in multi-language settings.

Responsibilities

• Assist customers during onboarding, configuration, and rollout of innovations.
• Analyze issues, identify root causes, and propose structured solutions.
• Collaborate with product owners, developers, and QA to resolve advanced cases.
• Gather requirements in customer meetings and translate to improvements.
• Maintain documentation of configurations, innovations, and best practices.
• Contribute to process improvements and customer experience.
• Build expertise in all platforms and act as knowledge point for colleagues.
• Lead internal projects like ISO Certification and roadmap developments.
• Drive IQVIA Doctor In Touch platform to the future.

Skills

Analytical mindset

Project management

Customer facing

Technical affinity

Multilingual English Dutch French

Pharma industry knowledge

Education

Bachelor's degree in Life Sciences or IT

Tools

CRM systems

SQL basics

APIs concepts

Ticketing systems

Job description

You will support the successful implementation, adoption, and continuous improvement of our commercial software solutions used by more than 70 pharmaceutical customers across Belgium. This role blends customer interaction and product expertise across our full portfolio: IQVIA Pharm In Touch, IQVIA Doctor In Touch, MobiRep, and Digital Sampling solutions. You will act as a trusted second‑line and advanced support partner for local clients, while also contributing to international support activities.

🎯 What you will do

• Assist customers during onboarding, configuration, and rollout of our innovations.
• Analyze issues, identify root causes, and propose clear, structured solutions.
• Collaborate with product owners, developers, and QA to escalate and resolve advanced cases.
• Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.
• Maintain accurate documentation of configurations, innovations, and best practices.
• Contribute to continuous improvement of our processes and customer experience.
• Build deep expertise in all our platforms and act as an internal knowledge point for colleagues.
• Lead internal projects like ISO Certification, new roadmap developments, …
• Drive our innovations like IQVIA Doctor In Touch platform to the future

🧠 What you bring

• A strong analytical mindset with the ability to understand complex business and technical scenarios.
• Experience in project management, implementation, consultancy, or a similar hybrid role.
• Technical affinity: comfortable working with software platforms, data flows, and configuration logic.
• Eagerness to learn our full solution suite and understand how pharma sales processes work.
• Excellent communication skills and confidence to join customer meetings.
• Ability to translate customer needs into clear actions or technical requirements.
• Strong organizational skills and a proactive, solution‑oriented attitude.
• Fluency in English, Dutch, and French (spoken and written).
• Experience in the pharmaceutical or life sciences sector is a plus but not required.
• Interest in new technology like AI, automation,…

🌟 Nice to have

• Familiarity with CRM systems, field‑force tools, or commercial pharma processes.
• Experience with ticketing systems, SQL basics, technical architecture or API concepts.
• Prior involvement in software rollouts or customer success activities.

🚀 What we offer

• A role at the intersection of technology and customer engagement, with real impact on how pharma companies operate.
• The chance to become an expert in a suite of widely used commercial solutions.
• A supportive team that values initiative, learning, and ownership.
• Opportunities to grow into product expertise, project coordination, or technical specialization.
• Competitive compensation and benefits aligned with your experience.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.