Hybrid, Multilingual Customer Care Specialist

Isabel; Brussel Hoofdstad; Hybride; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

50% hybrid work

Bonus opportunity

Insurance

Meal vouchers

Résumé du poste

Isabel in Belgium is seeking a customer service professional to be the first point of contact for customers, delivering empathetic support across administrative and technical domains and guiding inquiries from start to resolution.

You’ll maintain accurate records, contribute to knowledge resources, and help improve processes while collaborating across teams in a hybrid, 50% remote setup. Fluency in Dutch or French and good command of the other languages are valued.

Qualifications

• Experience in a customer service or technical support environment.
• Strong analytical and problem-solving skills, with the ability to assess issues and propose effective solutions.
• Excellent communication skills, both verbal and written, with a customer-centric mindset.
• Proficiency in handling multi-channel interactions (phone, email) with customers.
• Trilingual proficiency: Dutch or French as native language, with good command of the other two working languages (Dutch, French, English).
• Familiarity with CRM systems, ticketing tools, and knowledge base platforms is a plus.
• Basic understanding of the financial industry and payment ecosystem is a plus.

Responsabilités

• Act as the primary point of contact for customers via email and phone, delivering professional, responsive, and customer-focused support.
• Analyze incoming requests and issues, delivering timely, accurate solutions in a customer-oriented manner.
• Manage event-based incidents and coordinate with relevant teams for resolution.
• Handle customer complaints and ensure proper documentation.
• Maintain and update customer data to ensure accuracy and availability of records.
• Create and maintain process documentation and knowledge base articles to support team efficiency.
• Continuously develop knowledge related to customer service tools and systems to improve service delivery.
• Identify recurring customer concerns and share feedback with internal stakeholders.

Connaissances

Customer service

Technical support

Multichannel support

CRM familiarity

Analytical skills

Communication

Team collaboration

Digital literacy

Outils

CRM systems

Ticketing tools

Knowledge base platforms

Description du poste

Isabel in Belgium is seeking a customer service professional to be the first point of contact for customers, delivering empathetic support across administrative and technical domains and guiding inquiries from start to resolution.

You’ll maintain accurate records, contribute to knowledge resources, and help improve processes while collaborating across teams in a hybrid, 50% remote setup. Fluency in Dutch or French and good command of the other languages are valued.